With the pressing need for quality improvement and with a view to adopting Lean as a systematic management approach in a crisis-ridden health care sector in South Africa, it was an opportune time to investigate the baseline level of knowledge and experience of Lean amongst senior health care...

Die Einhaltung regulatorischer Anforderungen in Geschäftsprozessen (sog. Business Process Compliance) ist in vielen Branchen durch zunehmende Regulation zur kostenintensiven Aufgabe geworden. Damit Unternehmen trotzdem profitabel arbeiten können, bedarf es Ansätze zur wirtschaftlichen...

Due to diversified and frequently changing demands from customers, technological advances and global competition, manufacturers rely on collaboration with their business partners to share costs, risks and expertise. How to take advantage of advancement of technologies to effectively support...

The fast growth of the service sector is one of the characteristic features of the contemporary economy. Amongst other CEE countries, Poland is one of the emerging locations for this sector. The aim of the paper is to examine and compare the business service sector in India, Ireland and Poland....

The article provides a discussion on results of extensive empirical research conducted in 2016 on a sample of 495 local government authorities, using the CAWI questionnaire technique supported by the CATI survey. The results thus obtained were verified in statistical terms and then critically...

Process management is a concept that is used in public administration units in Poland to an increasing extent. Implementing this concept in public organizations, in line with the assumptions of New Public Management, is directed, among others, to increase their efficiency. The purpose of the...

The Markov-modulated Poisson process is utilised for count modelling in a variety of areas such as queueing, reliability, network and insurance claims analysis. In this paper, we extend the Markov-modulated Poisson process framework through the introduction of a flexible frequency perturbation...

Human capital is becoming more critical as the global economy becomes more information- and service-intensive. While IS researchers have studied some dimensions of human capital, the role of industry-specific human capital has remained understudied. The IT-enabled business process outsourcing...