This paper proposes a knowledge-based customer-centric strategic model to respond to environmental challenges and achieve sustainable competitive advantage (SCA) in the supply chain management (SCM) context. The proposed model strives to leverage knowledge-based distinctive core competencies...

Organizations invest and engage in various process innovation activities to achieve superior operational performance and gain strategic advantage. While research has examined the impacts of such activities on organizational outcomes, few studies have focused on organizational competences that...

Addressing hospital emergency department (ED) overcrowding is a critical challenge for many healthcare systems worldwide. Many hospitals (including our partner hospital) have been experimenting with innovative patient flow designs to address this challenge. A promising new design is to separate...

Process Mining (PM) is a modern approach for analyzing business processes and associated with far-reaching improvements (such as increased internal control evaluation, or more efficient analysis of process activities within a workflow). It can thus leverage the capabilities of auditors to...

In a global context of change and uncertainty, the innovation capacity of organizations is key to their sustained development. The objective of this study is to empirically analyze the relationship between innovation and firm performance of micro, small and medium-sized enterprises (MSMEs) in...

The wood processing industry is not immune to the ripple effects of information technology's constant and rapid growth. Companies from that industry are under more pressure than ever to use digital innovation to adapt to rapidly shifting markets, lead the charge in the energy transition, and...