The description and visualization of processes and underlying requirements are a core task in IT projects today. The translation of information between different forms of representation is used to include these efficiently in the different steps of a project, e.g., to describe the as-is and...

The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

The ability to automate tasks and processes using robotic process automation (RPA)—or the development of bots—is receiving significant attention in accounting. Auditors often struggle to know what tasks to automate and how to prioritize bot development. Drawing upon socio-technical systems...

The future would see more women venturing into areas traditionally dominated by men. This will lead to income generation and greater sense of fulfillment among women. In almost all the countries, governments are providing special provisions for women’s development and efforts are being made to...

When both husband and wife work in BPO, the husband’s job usually takes priority in case of transfer or overseas assignments, which means that the wife must forego opportunities or else they have to live apart. To address the gender issues at work place of BPOs organizations, there is need to...

Digital transformation is the process of undergoing multiple internal and external changes by an organization leveraging digital technologies to become more agile, optimized and efficient in its business operations. Dynamic IT environment, the urge to leverage emerging technologies, and the...

Purpose – Green supply chain management and sustainability research is mostly made on studies focusing on manufacturing companies, while research on the retail sector is missing. Moreover, literature, still lack the mechanism through which the green in-store process leads to sustainable...

Many Operations Management (OM) models assume that people act as forward-looking optimizers in dynamic environments. We experimentally examine this assumption. To cover a wide range of settings we look at several common classes of dynamic decision problems, and characterize behavior as either...

A Robotic Process Automation (RPA) enabled by Artificial intelligence (AI) has become an important field within the digitalisation of the economy. AI-driven robots and machines are forecasted to grow dramatically in the next years. AI-enabled RPA replaces the work a human would normally do by...

It is estimated that one third of the food produced worldwide is wasted. This has been recognized as a critical problem by the United Nations, the U.S. Environmental Protection Agency, the European Union, and industry groups because of its implications for the environment, conservation of...