Background: The transportation of petroleum products via multimodal logistics systems is a complex process subject to operational inefficiencies and elevated risk exposure. The efficient and resilient transportation of petroleum products increasingly depends on multimodal logistics systems,...

The COVID-19 pandemic exposed significant vulnerabilities in public-sector administrative capacity, particularly in the implementation of crisis-related state aid schemes. Under conditions of extreme workload, time pressure, and legal constraints, administrative processes became critical...

In this study, we adopt the lens of routines, a core construct in the theory of organizations through which to view how enterprises respond to societal disruptions. Organizational routines refer to the established, repetitive patterns of activity performed by groups and individuals within an...

Background: Digital transformation is reshaping healthcare operations, with loyalty programs increasingly used to strengthen patient engagement and streamline administrative workflows. However, fragmented information systems and manual verification routines continue to create bottlenecks,...