Zhen, Qiang; Knessl, Charles - In: Mathematical Methods of Operations Research 77 (2013) 2, pp. 147-176
We consider sojourn or response times in processor-shared queues that have a finite population of potential users. Computing the response time of a tagged customer involves solving a finite system of linear ODEs. Writing the system in matrix form, we study the eigenvectors and eigenvalues in the...