Shin, Jaeho; Kim, Yeong Jun; Jung, Sungwook; Kim, Changhee - In: Journal of innovation & knowledge : JIK 7 (2022) 3, pp. 1-11
with packages that combine products and services. Such a product-service combination trend is often referred to as … "servitization" and/or "product-service system," and its impact on firm performance has been studied over decades. Although firms can … improve their performance through service and product innovation, uncertainty in services may cause them to experience …