Kärki, Petri; Shamsuzzoha, A.H.M.; Helo, Petri T. - In: Business Process Management Journal 18 (2012) 5, pp. 792-814
terms of COLT, price and profitability level and to ensure the validity and practical justification of these research … measures, namely COLT, price and the profitability level of a case company were investigated and analyzed critically. These … company's COLT in relation to the price and profitability level supports organizational managers in their decision …
