Purpose The critical incident technique (CIT) is widely used in many disciplines; however, scholars have acknowledged challenges associated with analyzing qualitative data when using this technique. Therefore, the purpose of this article is to address the data analysis issues that have been...

Crowd Logistics (CL) is identified as a topic of high importance in the area of logistics. From the practical point of view, initial experiences and realizations have already been gained, however, scientific research regarding Crowd Logistics is still in its infancy and multiple research...