The hospitality and tourism industry is witnessing unprecedented growth, driven by a relentless pursuit of service excellence and customer satisfaction. In this dynamic landscape, meeting and exceeding customer expectations has become paramount. Customers not only wield significant influence in...

Bidder selection is a complex procurement decision that often surfaces in most project-based industries. The widely preferred institutional logic of low-cost bidder causes quality-related issues and poor revenue generation in the operations and maintenance phase. Therefore, the present research...

Purpose - The aim of the research was to apply the principles of the quality management system in order to establish a framework for implementing quality management practices within the construction industry. Research methodology - The study involved analysing the global experience of certifying...