This study proposes a methodology that combines Six Sigma and Data Envelopment Analysis (DEA) to measure the quality of banking services. The proposed framework emphasizes seven essential quality dimensions: prompt response, efficient channels, fraudulence, processes, dependable service,...

Better managed firms perform better. Existing evidence has shown that family-managed firms have poorer management practices. Several reasons have been proposed. Limiting to family members reduces the talent pool of potential managers. Family management creates disincentives for other talented...

Purpose - This study investigates whether there are relationships between the characteristics of the boards of trustees of universities in the Arab region, higher education quality assurance and the output of scientific research. Design/methodology/approach - The descriptive analytical approach...

Purpose - The managerial questions of this paper are as follows, and the authors are trying to solve them: How revenue sharing contract (CSR) degree and government subsidy affect the agri-food quality? What kind of model (WPC, revenue-sharing contract [RSC] and cooperative) would be more...

Integrated Risk and Opportunity Management (IROM) goes far beyond what is found in organizations today. However, it offers the best opportunity not only to keep pace with the VUCA world, but to actually profit from it. Accordingly, the introduction of opportunity-based thinking in addition to...