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Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
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ECONIS (ZBW)
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How robotic process automation is revolutionizing the banking sector
Maček, Anita
;
Murg, Michael
;
Čič, Živa Veingerl
- In:
Managing customer experiences in an omnichannel world : …
,
(pp. 271-286)
.
2021
Persistent link: https://www.econbiz.de/10012492852
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