Search Results - subject:"Recovery process"

The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements

Rasoulian, Shahin; Grégoire, Yany; Legoux, Renaud; … - In: Journal of service research 26 (2023) 1, pp. 44-63

Persistent link: https://www.econbiz.de/10014246193

Post-crisis recovery management of tourism : lesson learnt from the easter sunday attack in Sri Lanka

Jayasinghe, P. P.; Fernando, G. W. J. S.; Surangi, … - In: Vidyodaya journal of management : VJM 9 (2023) 1, pp. 30-54

Persistent link: https://www.econbiz.de/10014307408

Default ambiguity

Fadina, Tolulope; Schmidt, Thorsten - In: Risks 7 (2019) 2, pp. 1-17

This paper discusses ambiguity in the context of single-name credit risk. We focus on uncertainty in the default intensity but also discuss uncertainty in the recovery in a fractional recovery of the market value. This approach is a first step towards integrating uncertainty in credit-risky term...

Persistent link: https://www.econbiz.de/10013200482

Default ambiguity

Fadina, Tolulope; Schmidt, Thorsten - In: Risks : open access journal 7 (2019) 2/64, pp. 1-17

Persistent link: https://www.econbiz.de/10012018930

An integrated service recovery process for service failures : insights from systematic review

Anwar, Sohail; Ozuem, Wilson - In: Qualitative market research : an international journal 25 (2022) 4, pp. 433-452

Persistent link: https://www.econbiz.de/10013380492

A practical approach to support end-of-life commercial aircraft parking, market relocation, retirement and decommissioning strategic decisions

Oliveira Junior, Flavio Soares de; Fernandes, Elton; … - In: International journal of production research 59 (2021) 17, pp. 5144-5163

Persistent link: https://www.econbiz.de/10012625797

An Examination of Customer Loyalty and Customer Participation in the Service Recovery Process in the Pakistani Hotel Industry: A Pitch

Ashraf, Hafiz Ahmad; Manzoor, Nauman - In: Journal of Accounting and Management Information … 16 (2017) 1, pp. 199-202

loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template …

Persistent link: https://www.econbiz.de/10015196139

An examination of customer loyalty and customer participation in the service recovery process in the Pakistani hotel industry : a pitch

Ashraf, Hafiz Ahmad; Manzoor, Nauman - In: Journal of accounting & management information systems … 16 (2017) 1, pp. 199-202

loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template …

Persistent link: https://www.econbiz.de/10011636581

Co-creation and service recovery process communication : effects on satisfaction, repurchase intentions, and word of mouth

Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor; … - In: Service business 11 (2017) 2, pp. 321-343

Persistent link: https://www.econbiz.de/10011732372

An exploration into the practice of online service failure and recovery strategies in the Balkans

Azemi, Yllka; Ozuem, Wilson; Howell, Kerry E.; … - In: Journal of business research : JBR 94 (2019), pp. 420-431

Persistent link: https://www.econbiz.de/10011947466

A service of the

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