Since 1985, News International has maintained an in‐house database which provides access to several daily and Sunday newspaper titles and has developed into a powerful research tool for librarians and journalists. A plan to provide a web‐based front end to the Editorial Database led to the...

Outlines a recent experiment in user research carried out by Derbyshire Library Service, by means of a survey. Seeks to discover if the right range of services or products are being provided for user's needs. Concludes that such surveys may provide a catalyst for change in that they can be used...