Search Results - subject:"Relationship performance"

A metric for the asymmetry in matched-pair data for buyer-supplier dyads

Sodhi, ManMohan S. - In: International journal of production economics 287 (2025), pp. 1-13

Persistent link: https://www.econbiz.de/10015604005

Social Listening Practices towards Social CRM and Customer Relationship Performance in the Fast-Food Industry in Sri Lanka

Gurunathasivam, S.; Samarasinghe, G. D.; Kuruppu, G. N. - In: Vidyodaya journal of management : VJM 9 (2023) 2, pp. 109-137

Persistent link: https://www.econbiz.de/10014384055

Interpartner learning capabilities and relationship performance during complex projects

Kou, Tun-Chih - In: The journal of business & industrial marketing 40 (2025) 1, pp. 69-83

Persistent link: https://www.econbiz.de/10015205352

The antecedents and consequence of distributor's stewardship-oriented behaviors in manufacturer-distributor relationships

Singh, Baljeet; Goyal, Vikas - In: The journal of business & industrial marketing 40 (2025) 1, pp. 136-155

Persistent link: https://www.econbiz.de/10015206985

Fairness as a mediator between network density and relationship performance : the moderating role of transaction-specific investment

Sung, Min; Ryu, Sungmin - In: The journal of business & industrial marketing 40 (2025) 9, pp. 1892-1905

Persistent link: https://www.econbiz.de/10015608688

The effect of service quality on customer satisfaction in digital age: Customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of Business Economics and Management (JBEM) 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10015401522

Effects of supplier's competitive factors on relationship performance and product recommendation in crop protection retail sector

Ahn, Byungok; Kim, Bo-Young; Yu, Jongpil - In: Journal of Risk and Financial Management 15 (2022) 11, pp. 1-17

empirically analyzes effects of the critical factors on relationship performance and product recommendation of crop protection … price, promotion support, brand awareness, and flexibility had a positive (+) effect on relationship performance. Brand …, supply price significantly affected relationship performance in a group with high trust, and promotion support significantly …

Persistent link: https://www.econbiz.de/10014332696

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

Persistent link: https://www.econbiz.de/10013259223

Effects of supplier's competitive factors on relationship performance and product recommendation in crop protection retail sector

Ahn, Byungok; Kim, Bo-Young; Yu, Jongpil - In: Journal of risk and financial management : JRFM 15 (2022) 11, pp. 1-17

Persistent link: https://www.econbiz.de/10013474494

The role of social customer relationship management in improving relationship performance in small businesses

Ohliati, Jenny; Yuniarty; Bismo, Aryo - In: International journal of innovation and technology … 19 (2022) 8, pp. 1-18

Persistent link: https://www.econbiz.de/10014232986