Purpose – This paper aims to study front-line employees’ contribution to service innovation, when they contribute and how they are involved in service innovation. Design/methodology/approach – The paper draws on a multiple-case study on service innovation in four organizations with...

Are organized markets necessary in the U.S. Western Interconnection for cost-optimal integration of renewable energy resources that, in accordance with state mandates, must be brought online in the coming decades? We examine the technological components of the western power grid as well as its...