In this paper, linear production games are extended so that instead of assuming a linear production technology with fixed technological coefficients, the more general, non-parametric, DEA production technology is considered. Different organizations are assumed to possess their own technology and...

Call centers usually handle several types of calls, but it is usually not possible or cost effective to have every agent be able to handle every type of call. Thus, the agents tend to have different skills, in different combinations. In such an environment, it is challenging to route calls...