Bezes, Christophe - In: International Journal of Retail & Distribution Management 41 (2013) 4, pp. 254-273
. Findings – Congruent channels improve retailer image even when these channels have a less good image. However, channel … detrimental impact on retailer image. Research limitations/implications – The study is mainly limited by the type of retailer … improves retailer image, and not only online purchase intentions. It is also one of the first published researches that uses …