Purpose – The use of reverse logistics has received increased attention in the literature, although the role that reverse logistics capabilities plays in enabling firms to achieve cost savings has not been empirically examined. Reverse logistics capabilities can enable retailers to enhance...

Purpose – The purpose of this paper is to propose a structured model for evaluating and selecting the best third party reverse logistics provider (3PRLP) under fuzzy environment for the battery industry. Design/methodology/approach – In this paper, the multi‐criteria decision‐making...

Purpose – The paper aims to illustrate the business process of reverse logistics by focusing on studying the business activities of the distribution center of a major department store. Design/methodology/approach – The case study methodology is used to explore three questions: what are the...

Purpose – It is not surprising that proper implementation of reverse logistics systems can result in better customer loyalty and reduction in operational costs due to reuse or remanufacturing of some parts. This is particularly important for those industries with a short product life cycle,...

Purpose – To provide in‐depth insights into one specific product recovery operation (remanufacturing) in the automotive sector, taking the example of original equipment manufacturers (OEM). Design/methodology/approach – The research was undertaken within the engine remanufacturing...

Purpose – This paper seeks to present a decision‐making model for manufacturers to maximize their profits in reverse logistics operations. Design/methodology/approach – A system dynamic model has been developed to complement with prior models and is validated using data collected from a...

Purpose – The purpose of this paper is to present a framework to manage product returns for reverse logistics by focusing on estimation of returns for select categories of products in the Indian context. Design/methodology/approach – The paper develops a conceptual model and thereafter an...