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Search: subject:"Robot appearance"
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Consumer behaviour
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European journal of marketing
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ECONIS (ZBW)
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When
robot
appearance
and service style interact to influence customers' willingness to pay : the mediating role of perceived restaurant quality
Chuah, Stephanie Hui-wen
;
Soeiro, Joaquim Dias
-
2025
Persistent link: https://www.econbiz.de/10015375373
Saved in:
2
Mind the voice! : the effect of service robot voice vividness on service failure tolerance
Chen, Yinjiao
;
Yang, Qiang
- In:
Journal of travel and tourism marketing
42
(
2025
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10015183117
Saved in:
3
Dashed expectations in service experiences : effects of robots human-likeness on customers' responses
Grazzini, Laura
;
Viglia, Giampaolo
;
Nunan, Daniel
- In:
European journal of marketing
57
(
2023
)
4
,
pp. 957-986
Persistent link: https://www.econbiz.de/10014252225
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