Search Results - subject:"SERVICE QUALITY"

An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify … related to service quality.Originality/value: The integration of these tools will allow managers to better understand the …

Persistent link: https://www.econbiz.de/10015066169

Customer satisfaction as a mediator between service quality to repurchase intention in online shopping

Soeharso, Silverius Y. - In: Cogent business & management 11 (2024) 1, pp. 1-11

becomes a long-term challenge for companies to maintain sustainable consumer service quality and customer satisfaction during … between service quality utilitarian and service quality pleasant to repurchase intention. The research also implied that the … their activity to achieve higher sales. This study aims to find customer satisfaction's role as a mediator between service …

Persistent link: https://www.econbiz.de/10015443751

The model for development of service quality according to Shariah principles to increase the competitiveness of hotel in Hatyai District, Songkhla Province, Thailand

Thudam, Parichat - In: Thailand and the world economy 43 (2025) 1, pp. 136-153

needs of Muslim tourists. This study aimed to improve the service quality of Shariah-compliant hotels in Hatyai District …

Persistent link: https://www.econbiz.de/10015373979

The links between e-logistics service quality, attitude and repurchase intention of Gen Z in e-commerce

Thao Phuong Vu; Nguyen Duong Tuan - In: Journal of Trade Science 13 (2025) 2, pp. 87-109

This study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the …

Persistent link: https://www.econbiz.de/10015426664

A study on factors influencing continuous usage intention of chatbot services in South Korean financial institutions

Choi, Yeun-su; Lee, Seung-zoon; Choi, Jeongil - In: International Journal of Financial Studies : open … 13 (2025) 2, pp. 1-18

The South Korean AI market has grown significantly, yet while chatbot adoption is well-studied, sustained use remains underexplored. This study surveyed 250 financial institution chatbot users in South Korea in February 2024, using SPSS and R to investigate quality effects on intention of...

Persistent link: https://www.econbiz.de/10015436962

Satisfaction as a mediator between perceptions of service quality and loyalty related to the Indonesian social security mobile app

Balqiah, Tengku Ezni; Nilakurnia, Roswita; Astuti, … - In: ASEAN marketing journal : Association of Southeast … 17 (2025) 1, pp. 31-41

Manuscript type: Research Article Research Aims: to determine whether the perceived service quality factors could … attributes could develop Perceived Service Quality. Moreover, this variable could enhance loyalty through satisfaction …

Persistent link: https://www.econbiz.de/10015439192

Logistic service improvement parameters for postal service providers using analytical hierarchy process and quality function deployment

James, Nisa; Kumar, Anish K. P.; Nathan, Robert Jeyakumar - In: Economies : open access journal 13 (2025) 5, pp. 1-23

using the logistics service quality (LSQ) scale, assessing eight dimensions including information quality, timeliness …

Persistent link: https://www.econbiz.de/10015410918

Asymmetric effect of airline customer opinions for service quality attributes : text mining approach

Eum, Seong-Won; Leem, Byunghak - In: Businesses 5 (2025) 1, pp. 1-17

The purpose of this study is to identify airline asymmetric attributes that affect customer satisfaction based on the three-factor theory and to build an Asymmetric Impact-Sentiment Analysis (AISA) for resource allocation prioritization. We identified food and beverage service as a basic factor;...

Persistent link: https://www.econbiz.de/10015334433

Linking medication errors to drug shortages : evidence from heparin supply chain disruptions caused by Hurricane Maria

Park, Minje; Carson, Anita L.; Conti, Rena M. - In: Manufacturing & service operations management : M & SOM 27 (2025) 4, pp. 1008-1024

Persistent link: https://www.econbiz.de/10015433216

Cybersecurity practices and supply chain performance : the case of Jordanian banks

Al-Khatib, Saleh Fahed; Ibrahim, Yara Yousef; Alnadi, … - In: Administrative Sciences : open access journal 15 (2025) 1, pp. 1-27

This study explores the impact of cybersecurity practices on supply chain performance in the Jordanian banking sector. A survey was used to obtain data from managers and customers. Data from 40 managers' and 250 digital banking customers' surveys were collected, of which 220 were valid to be...

Persistent link: https://www.econbiz.de/10015192955