Jesus, Cristiano; Marcorin, Adilson; Lima, Rui M.; … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 538-551
Control (SPC) tools to develop control charts for monitoring individual events (i-charts).Design/methodology/approach: The …-Based Learning (WBL) and SPC.Findings: The developed work shows that SPC tools are suitable for supporting decision making in … knowledge about the application of SPC in service areas, and others that demand data analysis, reinforces the hypothesis of the …