Search Results - subject:"SSTs"

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Intention to adopt services by AI avatar : a protection motivation theory perspective

Park, Jungkun; Yun, Jeewoo; Chang, Woondeog - In: Journal of retailing and consumer services 80 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015114815

Theorizing the costs of self-service technologies and co-creation by design

Darmody, Aron; Zwick, Detlev - In: Journal of macromarketing 44 (2024) 1, pp. 6-13

Persistent link: https://www.econbiz.de/10014584702

Amidst technology, environment and human touch : understanding elderly customers in the bank retail sector

Mason, Michela C.; Zamparo, Gioele; Pauluzzo, Rubens - In: International journal of bank marketing 41 (2023) 3, pp. 572-600

Persistent link: https://www.econbiz.de/10014267107

Self-service technologies experience, customers' satisfaction and reuse intention in retail banking : evidence from Nigeria

Ugwuanyi, Chidera Christian; Oraedu, Chukwunonso; … - In: International journal of business information systems : … 50 (2025) 2, pp. 191-214

Persistent link: https://www.econbiz.de/10015472427

Understanding drivers of self-service technologies (SSTs) satisfaction and marketing bottom lines: Evidence from Nigeria

Ugwuanyi, Chidera C.; Oraedu, Chukwunonso; Ifediora, … - 2022

Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail …

Persistent link: https://www.econbiz.de/10013330053

Understanding drivers of self-service technologies (SSTs) satisfaction and marketing bottom lines : evidence from Nigeria

Ugwuanyi, Chidera C.; Oraedu, Chukwunonso; Ifediora, … - 2022

Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail …

Persistent link: https://www.econbiz.de/10013186801

Customers' technology know-how and error-correction capability in using self-service technologies

Galdolage, B. S. - In: Vidyodaya journal of management : VJM 8 (2022) 1, pp. 143-168

Persistent link: https://www.econbiz.de/10014233595

Self-service technologies : a bibliometric analysis

Thakral, Shruti; Kamra, Vishal - In: International journal of financial engineering 11 (2024) 4, pp. 1-20

Persistent link: https://www.econbiz.de/10015549682

Extending the Technology Acceptance Model (TAM) to explore customer's behavioral intention to use Self-Service Technologies (SSTs) in Chinese budget hotels

Yang, Ke; Choi, Jeong-gil; Chung, Jellna - In: Global Business & Finance Review (GBFR) 26 (2021) 1, pp. 79-94

Purpose: With the development and increasing adoption of the Internet in the early 21st century, SSTs (Self …-Service Technologies) rapidly permeated all aspects of life. Many service providers in China are adopting a wide range of SSTs. This is … mainly because they think SSTs improve customer service, increase productivity, and reduce costs. Problem is how potential …

Persistent link: https://www.econbiz.de/10013185577

Extending the Technology Acceptance Model (TAM) to explore customer’s behavioral intention to use Self-Service Technologies (SSTs) in Chinese budget hotels

Yang, Ke; Choi, Jeong-gil; Chung, Jellna - In: Global business and finance review 26 (2021) 1, pp. 79-94

Persistent link: https://www.econbiz.de/10012695748