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  • Search: subject:"Sales Management"
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Year of publication
Subject
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Customer service 2,700 Kundenservice 2,700 Verkauf 2,589 Selling 2,587 Beziehungsmarketing 1,312 Relationship marketing 1,310 Dienstleistungsqualität 957 Service quality 957 Customer satisfaction 879 Kundenzufriedenheit 879 Consumer behaviour 847 Konsumentenverhalten 847 Salespeople 841 Verkaufspersonal 839 Theorie 628 Theory 628 Deutschland 460 Germany 451 USA 394 United States 394 Marketingmanagement 322 Marketing management 306 Beschwerdemanagement 294 Complaint management 294 Marketing 274 B-to-B-Marketing 255 Business-to-business marketing 255 Dienstleistungssektor 247 Service industry 245 Lieferantenmanagement 242 Supplier relationship management 242 Erfolgsfaktor 213 Success factor 207 Einzelhandel 203 Retail trade 200 Sales 194 Emotion 192 E-commerce 182 Online-Handel 182 E-Business 179
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Online availability
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Undetermined 1,407 Free 515
Type of publication
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Article 3,359 Book / Working Paper 2,001 Journal 24 Other 1
Type of publication (narrower categories)
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Article in journal 2,737 Aufsatz in Zeitschrift 2,737 Aufsatz im Buch 583 Book section 583 Hochschulschrift 337 Graue Literatur 321 Non-commercial literature 321 Thesis 274 Arbeitspapier 189 Working Paper 189 Ratgeber 141 Collection of articles of several authors 138 Sammelwerk 138 Guidebook 130 Case study 96 Fallstudie 96 Bibliografie enthalten 90 Bibliography included 90 Lehrbuch 79 Textbook 77 Aufsatzsammlung 46 Konferenzschrift 44 Conference proceedings 30 Conference paper 21 Konferenzbeitrag 21 Glossar enthalten 19 Glossary included 19 Amtsdruckschrift 18 Collection of articles written by one author 18 Government document 18 Sammlung 18 Handbook 14 Handbuch 14 Bibliographie 12 Dissertation u.a. Prüfungsschriften 10 Reprint 10 Commentary 6 Kommentar 6 Accompanied by computer file 5 Elektronischer Datenträger als Beilage 5
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Language
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English 4,211 German 1,135 Undetermined 29 French 16 Swedish 4 Dutch 2 Spanish 2 Danish 1 Finnish 1 Italian 1 Lithuanian 1 Norwegian 1 Russian 1
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Author
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Marshall, Greg W. 21 Stauss, Bernd 20 Agnihotri, Raj 18 Pepels, Werner 18 Wieseke, Jan 17 Ahearne, Michael 16 Lee, Nick 16 Schmitz, Christian 16 Alavi, Sascha 15 Johnson, Jeff S. 15 Homburg, Christian 14 Madhani, Pankaj M. 14 Albers, Sönke 13 Friend, Scott B. 13 Guenzi, Paolo 13 Haas, Alexander 13 Habel, Johannes 13 Johnston, Mark W. 13 Lane, Nikala 13 Pullins, Ellen 13 Moncrief, William C. 12 Sinha, Prabhakant 12 Thomas, Oliver 12 Zoltners, Andris A. 12 Bush, Alan J. 11 DeCarlo, Thomas E. 11 Hughes, Douglas E. 11 Lorimer, Sally E. 11 Mattila, Anna S. 11 Rapp, Adam 11 Sharma, Arun 11 Terho, Harri 11 Belz, Christian 10 Cron, William L. 10 Dixon, Matthew 10 Jaramillo, Fernando 10 Panagopoulos, Nikolaos G. 10 Plouffe, Christopher R. 10 Svensson, Göran 10 Gelbrich, Katja 9
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Institution
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Springer Fachmedien Wiesbaden 19 Books on Demand GmbH <Norderstedt> 11 National Bureau of Economic Research 11 American Marketing Association 10 National Industrial Conference Board 5 GABAL-Verlag GmbH 4 Wiley-VCH 4 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 Harvard Graduate School of Business Administration 3 Haufe-Lexware GmbH & Co. KG 3 Nomos Verlagsgesellschaft 3 OECD 3 Shaker Verlag 3 Duncker & Humblot 2 European Foundation for the Improvement of Living and Working Conditions 2 Europäische Kommission 2 Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart> 2 Friedrich-Schiller-Universität Jena 2 Fördergesellschaft Marketing an der Universität Augsburg 2 IGI Global 2 Institut für Technik der Betriebsführung 2 Kundendienstverband Deutschland 2 RWTH Aachen 2 Technische Universität Bergakademie Freiberg 2 Tredition GmbH <Hamburg> 2 Verlag Dr. Kovač 2 Vivento-Customer-Services <Bonn> 2 Westfälische Wilhelms-Universität Münster 2 AMA Summer Academic Conference <2019, Chicago, Ill.> 1 AMA Winter Academic Conference <2020, San Diego, Calif.> 1 AMACOM 1 Alexander Group, Inc 1 American Management Association 1 Australian and New Zealand Marketing Academy Conference 1-3 Dec. 2003 Adelaide, S. Aust. 1 Bergische Universität Wuppertal 1 Bundesverband Druck / Abteilung Betriebswirtschaft 1 Canada / Restrictive Trade Practices Commission 1 Centre for Economic Policy Research 1 Chartered Institute of Marketing 1 Chicago Trust Company 1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms 116 The journal of personal selling & sales management : JPSSM 114 Journal of business research : JBR 103 Journal of retailing and consumer services 77 International journal of hospitality management 66 The journal of services marketing 62 Journal of personal selling & sales management 47 Journal of the Academy of Marketing Science 42 The journal of business & industrial marketing 41 Journal of marketing 38 Journal of service research : JSR 38 The service industries journal 32 Journal of marketing education : JME 29 Journal of service research 26 European journal of marketing : EJM 25 Journal of service management 25 Journal of retailing 23 SpringerLink / Bücher 23 Europäische Hochschulschriften / 5 22 Gabler Edition Wissenschaft 22 Management science : journal of the Institute for Operations Research and the Management Sciences 22 Services marketing quarterly 22 Harvard business review : HBR 21 International journal of services and operations management 21 European journal of operational research : EJOR 20 Psychology & marketing 20 The journal of real estate finance and economics 20 International journal of production economics 19 International journal of contemporary hospitality management 18 Springer eBook Collection / Business and Economics 18 Business horizons 17 Harvard-Business-Manager : das Wissen der Besten 17 Journal of strategic marketing 17 Managing service quality : MSQ ; an international journal 17 International journal of research in marketing : IJRM ; official journal of the European Marketing Academy 16 Journal of business-to-business marketing 16 Springer eBook Collection 16 Journal of air transport management 14 Journal of marketing research : JMR 14 Journal of service theory and practice : JSTP 14
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Source
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ECONIS (ZBW) 5,260 USB Cologne (EcoSocSci) 86 RePEc 29 BASE 7 EconStor 1 ArchiDok 1 Other ZBW resources 1
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Showing 1 - 10 of 5,385
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An examination of ticket pricing in a multidisciplinary sports mega-event
Solanellas, Francesc; Muñoz, Joshua; Petchamé, Josep - In: Economies : open access journal 10 (2022) 12, pp. 1-21
Some studies have examined ticket sales in the context of a sporting event. However, only a few have investigated the determinants of ticket prices, and, to date, none have done so in the context of a multidisciplinary sports mega-event. This study examines this complex paradigm through the case...
Persistent link: https://www.econbiz.de/10013499754
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The ambivalent role of monetary sales incentives in service innovation selling
Alavi, Sascha; Böhm, Eva; Habel, Johannes; Wieseke, Jan; … - In: The journal of product innovation management : an … 39 (2022) 3, pp. 445-463
Persistent link: https://www.econbiz.de/10013187388
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Rethinking "marketing as applied economics"
Tadajewski, Mark - In: Marketing theory 22 (2022) 4, pp. 643-665
Persistent link: https://www.econbiz.de/10013435588
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Toward a shared leadership environment : insights into retail salespeople's work environment
Berg, Alexandra Martina van der; Foege, Johann Nils; … - In: Journal of personal selling & sales management 42 (2022) 2, pp. 121-138
Persistent link: https://www.econbiz.de/10013361666
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Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz - 2022
Persistent link: https://www.econbiz.de/10013348897
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Blame the bot : anthropomorphism and anger in customer-chatbot interactions
Crolic, Cammy; Thomaz, Felipe; Hadi, Rhonda; Stephen, … - In: Journal of marketing 86 (2022) 1, pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
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The effects of size-dependent policy on the sales distortion reporting : focusing on the discretionary sales management of Korean SMEs
Jung, A-Reum; Jung, Do-Jin - In: Managerial and decision economics : MDE ; the … 43 (2022) 2, pp. 301-320
Persistent link: https://www.econbiz.de/10012818460
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To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen; Streukens, Sandra - In: Journal of service management 33 (2022) 2, pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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