Purpose – The purpose of this paper is to develop and validate measurement scales for consumer delight and outrage. Design/methodology/approach – The paper used both qualitative, survey, and experiment methodology. Findings – First, develop and validate the scale of customer delight,...

Adolescents report differing subjective experiences across various life domains necessitating the development of domain-specific measures of subjective well-being. This study aimed to develop a brief, specialized, comprehensive measure of adolescents’ subjective well-being (SWB) in school and...

Chinese manufacturing has recently been plagued by a raft of product safety problems such as melamine-tainted milk, lead-tainted toys, toxic toothpaste, defective tyres, and fake medicines. A probable cause of these incidents is a lack of business ethics in the suppliers concerned. In the...