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Behavioral Operations Management
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Queue configurations and operational performance : an interplay between customer ownership and queue length awareness
Song, Hummy
;
Armony, Mor
;
Roels, Guillaume
-
2022
-
Revised version of 2021/71/TOM/ACGRE
Persistent link: https://www.econbiz.de/10013461890
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Queue configurations and servers' customer orientation : an experimental investigation
Song, Hummy
;
Armony, Mor
;
Roels, Guillaume
-
2021
Persistent link: https://www.econbiz.de/10012798906
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