infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), offer potential to overcome these …-enabled scalability and access to advanced technology. Key adoption drivers include management support (cited by 68% of studies), service …

practices influence organizational performance, addressing the lack of empirical evidence on service quality gaps in the … of service delivery among major telecommunications providers in northern Portugal. A convenience sample of 119 … subscribers was collected through an online questionnaire disseminated via social media and email. The survey measured service …

of substitution across service categories, (3) substitution patterns that vary across demographic groups, (4 …

, quality, delivery speed, customer service, and social comparison affect satisfaction in the Bangladeshi market. The objective … using SEM procedures. The study indicates criteria such as price, quality, speed of delivery, customer service, and social … comparison predominantly affect consumer satisfaction. However, the present study indicated that when quality and service are …