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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
291
Service quality
291
Dienstleistungssektor
267
Service industry
267
Customer satisfaction
118
Kundenzufriedenheit
118
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
86
Konsumentenverhalten
85
Innovation
74
Services
61
Dienstleistung
60
Innovation management
58
Innovationsmanagement
58
Taiwan
41
Financial services
38
Finanzdienstleistung
38
Spain
37
Spanien
37
Großbritannien
34
United Kingdom
34
Customer service
33
Kundenservice
33
Performance measurement
31
Performance-Messung
31
Business services
30
Unternehmensdienstleistung
30
Customer integration
26
Firm performance
26
Kundenintegration
26
Unternehmenserfolg
26
Betriebliche Wertschöpfung
24
Productivity
24
Produktivität
24
Value creation
24
Beschwerdemanagement
23
Complaint management
23
Dienstleistungshandel
23
Service innovation
23
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Undetermined
214
Free
5
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Article
710
Book / Working Paper
21
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Article in journal
730
Aufsatz in Zeitschrift
730
Collection of articles of several authors
22
Sammelwerk
22
Case study
8
Fallstudie
8
Conference proceedings
4
Konferenzschrift
4
Aufsatzsammlung
3
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English
730
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1
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Williams, Colin C.
10
Altinay, Levent
7
Ribeiro Soriano, Domingo
6
Philippe, Jean
5
Kandampully, Jay
4
Lee, Sang M.
4
Léo, Pierre-Yves
4
Mas-Verdu, Francisco
4
Pla-Barber, José
4
Stare, Metka
4
Alkire, Linda
3
Alves, Helena
3
Arici, Hasan Evrim
3
Backhouse, Chris J.
3
Beatson, Amanda
3
Beyers, William B.
3
Camacho Ballesta, José A.
3
Chaston, Ian
3
Daniels, Peter W.
3
Derudder, Ben
3
Fuglsang, Lars
3
Gallouj, Fai͏̈z
3
Ganz, Walter
3
Horodnic, Ioana Alexandra
3
Jaaron, Ayham A. M.
3
Jaklič, Andreja
3
Karatepe, Osman M.
3
Kraus, Sascha
3
Lin, Wen-bao
3
Lings, Ian
3
Rayburn, Steven W.
3
Ritala, Paavo
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Sigala, Marianna
3
Ström, Patrik
3
Toivonen, Marja
3
Tsiotsou, Rodoula H.
3
Viglia, Giampaolo
3
Wang, Mei-ling
3
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The service industries journal
IMF Staff Country Reports
2,169
IMF country report
1,242
SpringerLink / Bücher
741
NBER working paper series
676
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
584
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
525
Discussion paper series / IZA
505
Journal of retailing and consumer services
477
European journal of operational research : EJOR
451
The journal of services marketing
417
International journal of production economics
405
International journal of production research
376
Transportation research / E : an international journal
326
IMF Working Papers
325
Discussion paper / Centre for Economic Policy Research
323
Industrial marketing management : the international journal for industrial and high-tech firms
300
Policy research working paper : WPS
297
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
255
IZA Discussion Paper
250
IMF working papers
248
Springer eBook Collection
248
Public management review
241
International journal of contemporary hospitality management
238
Service business
232
Working paper
219
Journal of service research : JSR
217
Telecommunications policy : the international journal of digital economy, data sciences and new media
212
Management science : journal of the Institute for Operations Research and the Management Sciences
209
Services marketing quarterly
209
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
730
USB Cologne (EcoSocSci)
1
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Date (oldest first)
1
Forty years of the
Service
Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
2
Digital
service
technologies,
service
robots, AI, and the strategic pathways to cost-effective
service
excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Avatar-mediated
service
encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Combining strategies for high
service
productivity with successful
service
innovation
Hofmeister, Johannes
;
Schneider, Malte H. G.
;
Kanbach, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
Saved in:
5
Revisiting the undeclared
service
economy as a dual labour market : lessons from a 2019 Eurobarometer survey
Williams, Colin C.
;
Kayaoglu, Aysegul
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 940-961
Persistent link: https://www.econbiz.de/10014338626
Saved in:
6
Theories, constructs, and methodologies to study COVID-19 in the
service
industries
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Saved in:
7
Hospitality as the bridge : advancing transformative
service
research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
8
Mapping new
service
development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
9
Customer
service
well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
10
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
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