Search Results - subject:"Service Design"

Driving organisational change in SMEs using service design

Salgado, Maricela; Castro Martínez, María Valeria de; … - In: Journal of service theory and practice 32 (2022) 5, pp. 701-736

Persistent link: https://www.econbiz.de/10013349376

Dienstleistungsmanagement : Grundlagen - Konzepte - Instrumente

Haller, Sabine; Wissing, Christian - 2022 - 9., überarbeitete und erweiterte Auflage

Bedeutung und Merkmale von Dienstleistungen -- Kundenpsychologie im Servicebereich -- Strategisches Dienstleistungsmanagement -- Entwicklung neuer Dienste -- Service Operations Management -- Dienstleistungsmarketing -- Mitarbeitende führen und motivieren -- Qualitätsmanagement im...

Persistent link: https://www.econbiz.de/10013349742

Service design to balance waiting time and infection risk : an application for elections during the COVID-19 pandemic

Mondschein, Susana; Olivares, Marcelo; Ordóñez, Fernando - In: Service science 14 (2022) 2, pp. 90-109

Persistent link: https://www.econbiz.de/10013352794

The impact of the COVID-19 pandemic on restaurant resilience : lessons, generalizations, and ideas for future research

Karniouchina, Kate; Sarangee, Kumar; Theokary, Carol; … - In: Service science 14 (2022) 2, pp. 121-138

Persistent link: https://www.econbiz.de/10013352805

Editorial: opportunities in the new service marketplace

Russell-Bennett, Rebekah; Rosenbaum, Mark - In: The journal of services marketing 36 (2022) 4, pp. 445-449

Persistent link: https://www.econbiz.de/10013407530

Transformation of the hospitality services marketing structure : a chaos theory perspective

Altinay, Levent; Arici, Hasan Evrim - In: The journal of services marketing 36 (2022) 5, pp. 658-673

Persistent link: https://www.econbiz.de/10013407585

A voice for the silent : uncovering service exclusion practices

Ng, Sylvia C.; Chuah, Hui Yin; Nungsari, Melati - In: The journal of services marketing 36 (2022) 7, pp. 991-1005

Persistent link: https://www.econbiz.de/10013407634

Optimal design of healthcare services after the separation of prescribing and dispensing

Wang, Xiuxian; Geng, Na; Jiang, Shan; Zhou, Liping; … - In: International journal of production research 60 (2022) 9, pp. 2918-2941

Persistent link: https://www.econbiz.de/10013412847

A decision model for efficient service design in the sharing economy : a service triad perspective

Chowdhury, Md Maruf Hossan; Sajib, Shahriar; Scerri, Moira - In: Asia Pacific journal of marketing and logistics 34 (2022) 9, pp. 2007-2031

Persistent link: https://www.econbiz.de/10013391152

Modelling the strategies for improving maturity and resilience in medical oxygen supply chain through digital technologies

Vimal, K. E. K.; Nadeem, Simon Peter; Meledathu Sunil, … - In: Journal of global operations and strategic sourcing 15 (2022) 4, pp. 566-595

Persistent link: https://www.econbiz.de/10013483633