With the increasing importance of services in the manufacturing industry, manufacturers have been providing customers with packages that combine products and services. Such a product-service combination trend is often referred to as "servitization" and/or "product-service system," and its impact...

With the increasing importance of services in the manufacturing industry, manufacturers have been providing customers with packages that combine products and services. Such a product-service combination trend is often referred to as 'servitization' and/or 'product-service system,' and its impact...

This chapter discusses characteristics, large-scale transformations - such as New Public Management reforms - and specific themes related to public-sector work and employment. The latter include employment patterns; pay; training and development; workforce representation; new ways of working;...

Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations and progression. It also features contributions from industry professionals to show what their day-to-day service...