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  • Search: subject:"Service Level"
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Year of publication
Subject
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Dienstleistungsqualität 24,411 Service quality 24,409 Kundenzufriedenheit 7,322 Customer satisfaction 7,321 Consumer behaviour 5,514 Konsumentenverhalten 5,514 Beziehungsmarketing 4,942 Relationship marketing 4,942 Qualitätsmanagement 3,057 Wirtschaftsprüfung 3,035 Financial audit 3,033 Quality management 3,004 Krankenhaus 2,467 Hospital 2,462 Gesundheitsversorgung 2,152 Health care 2,152 Gesundheitswesen 1,792 Health care system 1,777 Product quality 1,744 Produktqualität 1,744 Theory 1,579 Theorie 1,578 Dienstleistungssektor 1,309 Service industry 1,305 USA 1,291 United States 1,287 Customer service 1,220 Kundenservice 1,220 Hotel industry 1,126 Hotellerie 1,126 Beschwerdemanagement 1,078 Complaint management 1,078 Deutschland 968 Germany 956 service quality 933 Online retailing 929 Online-Handel 929 Hochschule 912 Higher education institution 905 Patienten 858
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Online availability
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Undetermined 9,638 Free 6,119 CC license 657 Digitizable 2
Type of publication
All
Article 18,077 Book / Working Paper 6,654 Journal 16 Other 2
Type of publication (narrower categories)
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Article in journal 16,552 Aufsatz in Zeitschrift 16,552 Graue Literatur 1,820 Non-commercial literature 1,820 Working Paper 1,536 Arbeitspapier 1,533 Aufsatz im Buch 1,170 Book section 1,170 Hochschulschrift 536 Thesis 393 Collection of articles of several authors 238 Sammelwerk 238 Conference paper 177 Konferenzbeitrag 177 Case study 156 Fallstudie 156 Aufsatzsammlung 111 Konferenzschrift 100 Conference proceedings 65 Amtsdruckschrift 58 Government document 58 Bibliografie enthalten 57 Bibliography included 57 Collection of articles written by one author 54 Sammlung 54 Lehrbuch 17 Reprint 17 Forschungsbericht 16 Textbook 15 Systematic review 14 Übersichtsarbeit 14 Article 13 Guidebook 13 Handbook 13 Handbuch 13 Ratgeber 13 Bibliografie 9 Advisory report 8 Gutachten 8 Interview 7
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Language
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English 23,229 German 1,384 Undetermined 89 French 34 Spanish 12 Italian 10 Russian 10 Swedish 6 Finnish 4 Polish 4 Danish 3 Dutch 3 Czech 1 Hungarian 1 Portuguese 1
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Author
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Siciliani, Luigi 97 Hanushek, Eric Alan 66 Propper, Carol 64 Straume, Odd Rune 64 Brekke, Kurt R. 58 Han, Heesup 57 Rivkin, Steven G. 53 Bruhn, Manfred 50 Mattila, Anna S. 45 Gravelle, Hugh 39 Prybutok, Victor R. 39 Prentice, Catherine 32 Shahin, Arash 31 Pathak, Parag A. 30 Rockoff, Jonah E. 28 Staiger, Douglas 28 Van Reenen, John 28 Kane, Thomas J. 27 Knechel, W. Robert 26 Law, Rob 26 Wong, IpKin Anthony 26 McColl-Kennedy, Janet R. 25 Usman, Osly 25 Zhang, Min 25 Figlio, David N. 24 Kain, John F. 24 Wirtz, Jochen 24 Edvardsson, Bo 23 Gaynor, Martin 23 Grabowski, David C. 23 Sparks, Beverley 23 Benkenstein, Martin 22 Sharma, Piyush 22 Witell, Lars 22 Angrist, Joshua D. 21 Lisic, Ling Lei 21 Michas, Paul N. 21 Pittman, Jeffrey A. 21 Söderlund, Magnus 21 Bloom, Nicholas 20
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Institution
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National Bureau of Economic Research 215 OECD 49 IGI Global 27 World Bank 22 Hochschulrektorenkonferenz 19 Springer Fachmedien Wiesbaden 19 European Commission / Joint Research Centre 14 World Bank Group 12 European Foundation for the Improvement of Living and Working Conditions 11 Technology Management, Economics and Policy Program (TEMEP), Seoul National University 9 Verlag Dr. Kovač 9 Nomos Verlagsgesellschaft 8 Europäische Kommission 6 Taylor and Francis. 6 European Centre for the Development of Vocational Training 5 European Commission / Directorate-General for the Information Society and Media 5 OECD / International Transport Forum 5 Edward Elgar Publishing 4 European Commission / Directorate-General for Education, Youth, Sport and Culture 4 European Commission / Directorate-General for Health and Food Safety 4 Weltbank 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 Books on Demand GmbH <Norderstedt> 3 Christian-Albrechts-Universität zu Kiel 3 Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 3 Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam 3 European Organization for Quality Control 3 European Parliament / Directorate-General for Internal Policies of the Union 3 Europäische Kommission / Generaldirektion Bildung und Kultur 3 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 National Institute of Economic and Social Research 3 Organisation for Economic Co-operation and Development 3 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 3 Shaker Verlag 3 USA / General Accounting Office 3 United States / Congress / House / Committee on the Budget / Task Force on Education and Employment 3 Universität Potsdam 3 Universität Ulm 3 ACA 2 Australien / Productivity Commission 2
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Published in...
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International journal of hospitality management 536 Journal of retailing and consumer services 358 Total quality management & business excellence 340 The service industries journal 320 Journal of business research : JBR 277 International journal of contemporary hospitality management 261 The journal of services marketing 258 NBER working paper series 214 Auditing : a journal of practice & theory 204 NBER Working Paper 188 Working paper / National Bureau of Economic Research, Inc. 178 Journal of hospitality marketing & management 172 The TQM journal : the international review of organizational improvement 164 Tourism management : research, policies, practice 156 Cogent business & management 145 International journal of quality & reliability management 143 Services marketing quarterly 140 International journal of quality and service sciences 139 Journal of air transport management 139 Discussion paper series 131 Journal of travel and tourism marketing 128 International journal of productivity and quality management : IJPQM 127 The accounting review : a publication of the American Accounting Association 118 Journal of service management 117 Service business 117 Health care management review : the journal for health care management research 113 Managerial auditing journal 109 International journal of services and operations management 105 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 105 Journal of service research : JSR 99 Quality management journal : QMJ 97 Economics of education review 89 Asia Pacific journal of marketing and logistics 86 International journal of services and operations management : IJSOM 86 International journal of auditing : IJA 84 International journal of services, economics and management 84 Journal of health economics 84 Management science : journal of the Institute for Operations Research and the Management Sciences 83 Managing service quality : MSQ ; an international journal 83 Journal of service research 80
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Source
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ECONIS (ZBW) 24,619 RePEc 81 Other ZBW resources 21 EconStor 16 BASE 7 USB Cologne (EcoSocSci) 5
Showing 1 - 10 of 24,749
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HySOR : a simulation model for the sharing of risk in a service level agreement-aware hybrid cloud
Seifert, Michael; Kühnel, Stephan - In: Business & information systems engineering 67 (2025) 4, pp. 495-510
Persistent link: https://www.econbiz.de/10015470904
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Optimizing ultra-fast delivery networks and service guarantees under uncertainty
Wang, Xin; Arslan, Okan; Cordeau, Jean-François; … - 2025
Persistent link: https://www.econbiz.de/10015416984
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Service level agreements for cross-border payment arrangements : recommendations and key features
Bank für Internationalen Zahlungsausgleich / Committee … - 2024
Persistent link: https://www.econbiz.de/10014559136
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A workload prediction model for reducing service level agreement violations in cloud data centers
Nehra, P.; Kesswani, Nishtha - 2024
provides several advantages, but these advantages come with challenges, such as reducing Service Level Agreement (SLA …
Persistent link: https://www.econbiz.de/10015101921
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Ensuring the quality of higher education and its impact on country attractiveness for international students
Bilan, Yuriy; Oliinyk, Olena; Mishchuk, Halyna; … - In: Contemporary economics 20 (2026) 1, pp. 23-37
The migration activity of students as one of the important factors of changes in the intellectual potential and economic development of countries requires a constant search for the causes and pull factors. To this end, our study analyses the impact of higher education quality factors. For this...
Persistent link: https://www.econbiz.de/10015625922
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Estimating passenger benefits from airline service quality : nonstop vs. connecting flight frequencies
Brueckner, Jan K.; Flores-Fillol, Ricardo - 2026
This paper estimates passenger benefits from airline flight frequencies, recognizing that this task is less straightforward for connecting trips than for nonstop travel. In doing so, the paper joins Yuan and Jia (2026) as the only other study in the literature that confronts the problem of...
Persistent link: https://www.econbiz.de/10015626793
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Drivers of E-government adoption in emerging economies : a meta-analysis of technology acceptance and service quality pathways
Sheik, Mustafa Yaasin; Pavlyuk, Dmitry; Zervina, Olga; … - In: Administrative Sciences : open access journal 16 (2026) 2, pp. 1-20
E-government adoption rates in emerging economies remain persistently low despite substantial infrastructure investments. Understanding adoption drivers requires synthesizing fragmented empirical evidence on technology acceptance and service quality factors across diverse contexts. Purpose: This...
Persistent link: https://www.econbiz.de/10015628049
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Teachers and Teaching in Papua New Guinea : Evaluation of Policiesand the Status of Practice and Quality
World Bank - 2026
To ensure a comprehensive discussion of teacher policies, this report uses the SABER (Systems Approach for Better Education Results) Teachers Framework, a World Bank conceptual framework designed to help assess the quality of teacher policies. The report seeks to identify actionable priorities...
Persistent link: https://www.econbiz.de/10015628283
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Day Surgery : Enhancing Quality of Care and Efficiency
World Bank - 2026
The term day surgery is not simply surgery with admission and discharge on the same day, but rather the practice of admitting into a health facility carefully selected and prepared patients for a planned, non-emergency procedure that avoids the need for an overnight stay. Day surgeries are case...
Persistent link: https://www.econbiz.de/10015613931
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The role of corporate governance mechanisms, leverage, and financial distress for improving audit quality
Kalbuana, Nawang; Uzliawati, Lia; Taqi, Muhamad; … - In: Montenegrin journal of economics 22 (2026) 1, pp. 59-69
Persistent link: https://www.econbiz.de/10015614112
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