Search Results - subject:"Service Level Agreements"

Service Level Agreements : eine spezifische Erscheinungsform der Garantien

Corsten, Martina; Corsten, Hans - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 54 (2025) 7, pp. 4-9

Persistent link: https://www.econbiz.de/10015426461

Improving the insurance claim processing process using Six Sigma methodology

John, Boby; Parikh, Pragati - In: International journal of six sigma and competitive … 12 (2020) 4, pp. 348-368

Persistent link: https://www.econbiz.de/10012523155

Consistent vehicle routing problem with service level agreements : a case study in the pharmaceutical distribution sector

Campelo, Pedro; Neves-Moreira, Fábio; Amorim, Pedro; … - In: European journal of operational research : EJOR 273 (2019) 1, pp. 131-145

Persistent link: https://www.econbiz.de/10011979471

Closing Service Quality Gaps Using Dynamic Service Level Agreements

Mendes, Carlos; Mira da Silva, Miguel - In: International Journal of Information System Modeling … 7 (2016) 2, pp. 48-71

disappoint the customer. However, the customers' expectations may change on every interaction. Therefore, defining Service Level … Agreements (SLAs) at design time and then restricting the customers' options limits the possibilities for the customers to …

Persistent link: https://www.econbiz.de/10012045626

Service level agreements : ready-rate analysis with lump-sum and linear penalty structures

Alamri, O.; Abbasi, B.; Minas, J. P.; Zeephongsekul, Panlop - In: Journal of the Operational Research Society 69 (2018) 1, pp. 142-155

Persistent link: https://www.econbiz.de/10012224394

An Autonomic SLA Monitoring Framework Managed by Trusted Third Party in the Cloud Computing

Maarouf, Adil; Mifrah, Youssef; Marzouk, Abderrahim; … - In: International Journal of Cloud Applications and … 8 (2018) 2, pp. 66-95

This article describes how currently, service level agreements (SLAs) assurance forms one of the major challenges for …

Persistent link: https://www.econbiz.de/10012043396

Multi-user utility pattern based cloud service negotiation for quality of service improvement : an implicit interest prediction approach

Manoharan, Mohan; Saraswathi, Selvarajan - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 3-20

Persistent link: https://www.econbiz.de/10011858809

Access to Device Reachability Data as a Component of Horizontal M2M Service Platform

Pencheva, Evelina - In: International Journal of Information Technology and Web … 13 (2018) 1, pp. 20-38

The variety of Machine-to-Machine (M2M) applications based on very heterogeneous forms of platforms, technology, and data models has resulted in vertical solutions where interoperability is very limited. In order to develop horizontal platforms across different business domains, networks and...

Persistent link: https://www.econbiz.de/10012046111

IT outsourcing management in Poland : trends and performance

Sobinska, Malgorzata; Willcocks, Leslie - In: Strategic outsourcing : an International journal 9 (2016) 1, pp. 60-96

Persistent link: https://www.econbiz.de/10011533240

Dynamic Search Engine Platform for Cloud Service Level Agreements Using Semantic Annotation

Saravanan, K.; Radhakrishnan, A. - In: International Journal on Semantic Web and Information … 14 (2018) 3, pp. 70-98

service level agreements (SLA). The service definition & their objectives, performance measures, pricing, roles of the …

Persistent link: https://www.econbiz.de/10012048296