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Search: subject:"Service Operations"
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Subject
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Service operations
205
service operations
188
Service quality
127
Dienstleistungsqualität
116
Service management
87
Dienstleistungsmanagement
85
Service industry
70
Dienstleistungssektor
69
Warteschlangentheorie
59
Queueing theory
58
Gesundheitsversorgung
53
Health care
53
Customer satisfaction
47
Gesundheitswesen
46
Health care system
46
Hospital
40
Krankenhaus
40
Business process management
38
Kundenzufriedenheit
38
Prozessmanagement
38
Relationship marketing
36
Beziehungsmarketing
34
Consumer behaviour
32
Konsumentenverhalten
27
Customer service
26
Kundenservice
25
Dienstleistung
24
Services
24
Quality management
23
Supply chain
21
Theorie
21
Qualitätsmanagement
20
Theory
20
Lieferkette
19
service operations management
19
Game theory
18
Performance measurement
18
Scheduling problem
17
Scheduling-Verfahren
17
Operations Research
16
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Online availability
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Undetermined
369
Free
42
CC license
3
Type of publication
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Article
455
Book / Working Paper
27
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Article in journal
258
Aufsatz in Zeitschrift
258
research-article
90
case-report
22
Working Paper
16
Arbeitspapier
13
Graue Literatur
11
Non-commercial literature
11
conceptual-paper
7
review
5
review-article
5
Article
4
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2
technical-paper
2
viewpoint
2
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1
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non-article
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Language
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English
422
Undetermined
59
German
1
Author
All
Wang, Jianfu
7
Bavafa, Hessam
6
Hu, Ming
6
Jaaron, Ayham A. M.
6
Terwiesch, Christian
6
Backhouse, Chris J.
5
Boyacı, Tamer
5
Canyakmaz, Caner
5
Jääskeläinen, Aki
5
Laihonen, Harri
5
Liu, Nan
5
Verma, Rohit
5
Bassamboo, Achal
4
Batt, Robert J.
4
Borchardt, Miriam
4
Buell, Ryan W.
4
Fan, Ying
4
Lillis, Bob
4
Olivares, Marcelo
4
Pereira, Giancarlo Medeiros
4
Ukko, Juhani
4
Ward, Amy R.
4
Yang, Yefei
4
Alagoz, Oguzhan
3
Allon, Gad
3
Antony, Jiju
3
Baron, Opher
3
Boon-itt, Sakun
3
Brandon-Jones, Alistair
3
Cakici, Ozden Engin
3
Cui, Shiliang
3
Freeman, Michael
3
Gliatis, Vassilis
3
Jónas Oddur Jónasson
3
Kaluza, Isabel
3
Kong, Guangwen
3
Kulkarni, Vidyadhar G.
3
Larsen, Erik R.
3
Lee, Peter K. C.
3
Lönnqvist, Antti
3
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Institution
All
IESE Business School, Universidad de Navarra
2
Harvard Business School, Harvard University
1
Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover
1
Published in...
All
Manufacturing & service operations management : M & SOM
65
International Journal of Operations & Production Management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
28
Manufacturing & Service Operations Management
22
Management Science
20
Journal of Services Marketing
12
Benchmarking: An International Journal
11
Benchmarking : an international journal ; BIJ
9
International Journal of Contemporary Hospitality Management
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
International journal of services and operations management
8
Journal of Service Management
8
Production and operations management : an international journal of the Production and Operations Management Society
8
European Journal of Marketing
7
International journal of services and operations management : IJSOM
7
Operations research
7
International journal of production economics
6
International journal of production research
6
Journal of service management
6
Decision sciences : DS
5
European journal of operational research : EJOR
5
Human Resource Management International Digest
5
Journal of operations management
5
Management Decision
5
Business Process Management Journal
4
International Journal of Quality & Reliability Management
4
International journal of operations & production management
4
Omega : the international journal of management science
4
Business horizons
3
Industrial Management & Data Systems
3
Industrial Robot: An International Journal
3
International Journal of Bank Marketing
3
Operations research letters : a journal of INFORMS devoted to the rapid publication of concise contributions in operations research
3
Service Science
3
The journal of applied business research
3
Business process management journal
2
Decision sciences
2
ESMT Working Paper
2
ESMT working paper
2
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Source
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ECONIS (ZBW)
277
Other ZBW resources
135
RePEc
60
EconStor
7
BASE
3
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101
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101
Making the most of your regret : workers' relocation decisions in on-demand platforms
Jiang, Zhong-Zhong
;
Kong, Guangwen
;
Zhang, Yinghao
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
3
,
pp. 695-713
Persistent link: https://www.econbiz.de/10012547594
Saved in:
102
Consumer learning from own experience and social information : an experimental study
Davis, Andrew M.
;
Gaur, Vishal
;
Kim, Dayoung
- In:
Management science : journal of the Institute for …
67
(
2021
)
5
,
pp. 2924-2943
Persistent link: https://www.econbiz.de/10012550056
Saved in:
103
A comparative study of online review management in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
104
The path to digital transformation : overcoming prejudice in the digital era with
service
operations
Reis, João
;
Melão, Nuno
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 81-97
Persistent link: https://www.econbiz.de/10012522498
Saved in:
105
Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem
;
Weverbergh, Marcel
;
Franses, …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
Saved in:
106
The variance learning curve
Bavafa, Hessam
;
Jónas Oddur Jónasson
- In:
Management science : journal of the Institute for …
67
(
2021
)
5
,
pp. 3104-3116
Persistent link: https://www.econbiz.de/10012581309
Saved in:
107
The impact of facility layout on service worker behavior : an empirical study of nurses in the emergency department
Meng, Lesley
;
Batt, Robert J.
;
Terwiesch, Christian
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 819-834
Persistent link: https://www.econbiz.de/10012626800
Saved in:
108
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
109
Recovering from critical incidents : evidence from paramedic performance
Bavafa, Hessam
;
Jónas Oddur Jónasson
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 914-932
Persistent link: https://www.econbiz.de/10012627407
Saved in:
110
Peer bargaining and productivity in teams : gender and the inequitable division of pay
Pierce, Lamar
;
Wang, Laura W.
;
Zhang, Dennis J.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 933-951
Persistent link: https://www.econbiz.de/10012627408
Saved in:
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