Search Results - subject:"Service Operations Management"

Service 4.0 : Technology-Enabled Customer-Centric Supply Chains

Kang, Parminder Singh; Wang, Xiaojia; Son, Joong Y.; … - 2024

Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics – Case Study on Women’s Clothing...

Persistent link: https://www.econbiz.de/10014634541

Fairness in accessibility of public service facilities

Liu, Sheng; Salari, Nooshin - In: Operations research letters : a journal of INFORMS … 55 (2024), pp. 1-9

Persistent link: https://www.econbiz.de/10015049758

Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts

Puolakka, Tiina; Pekkanen, Petra; Pirttilä, Timo - In: International journal of services and operations … 39 (2021) 1, pp. 37-61

Persistent link: https://www.econbiz.de/10012522488

Balancing agent retention and waiting time in service platforms

Musalem, Andrés; Olivares, Marcelo; Yung, Daniel - In: Operations research 71 (2023) 3, pp. 979-1003

Persistent link: https://www.econbiz.de/10014309138

Agile supply chain in manufacturing and service industry : bibliometric and content analysis

Gawade, Disha - In: Vision : the journal of business perspective 27 (2023) 2, pp. 167-177

Persistent link: https://www.econbiz.de/10014229749

Retail store customer flow and COVID-19 transmission

Shumsky, Robert A.; Debo, Laurens; Lebeaux, Rebecca M.; … - 2020

We examine how operational changes in customer flows in retail stores affect the rate of COVID-19 transmission. We combine a model of customer movement with two models of disease transmission: direct exposure when two customers are in close proximity and wake exposure when one customer is in the...

Persistent link: https://www.econbiz.de/10012584425

M/S Shyam Automobiles : service operations in Guwahati, Assam

Mehdi, Mokhalles Mohammad; Nafees, Lubna; Sarma, Bhaskar; … - In: Asian journal of management cases 19 (2022) 1, pp. 45-53

Persistent link: https://www.econbiz.de/10013162504

Service facilities with risk-averse customers : a simulation approach

Delgado-Alvarez, Carlos A.; VanAckere, Ann; Larsen, Erik R. - In: International transactions in operational research : a … 29 (2022) 4, pp. 2705-2727

Persistent link: https://www.econbiz.de/10012815231

Dienstleistungsmanagement : Grundlagen - Konzepte - Instrumente

Haller, Sabine; Wissing, Christian - 2022 - 9., überarbeitete und erweiterte Auflage

Dienstleistungsmanagement -- Entwicklung neuer Dienste -- Service Operations Management -- Dienstleistungsmarketing -- Mitarbeitende führen und … Kundenpsychologie im Servicebereich Strategisches Dienstleistungsmanagement Entwicklung neuer Dienste Service Operations Management …

Persistent link: https://www.econbiz.de/10013349742

Capacity management for a leasing system with different equipment and batch demands

Yang, Xufeng; Jiao, Wen; Zhang, Juliang; Yan, Hong - In: Production and operations management : the flagship … 31 (2022) 7, pp. 3004-3020

Persistent link: https://www.econbiz.de/10013277132