This paper examines the impact of service orientation (SO) on relationship quality, and its consequences for consumer …

Service orientation has been a major buzz-word in recent years. While the buzz is on a decline, organizations are … slowly, but steadily moving towards service oriented designs. However, service orientation turns out to be as much of a … systems seem to be (a) inconsistent design goals of stakeholders and (b) the pursuit of exhaustive service orientation …

positioning of Islamic banking products/service concept; customer service orientation; and employees' service quality performance … employee perception of organizational service quality orientation towards customer service orientation (ISQF3), and 10 per cent …

positioning of Islamic banking products/service concept; customer service orientation; and employees' service quality performance … employee perception of organizational service quality orientation towards customer service orientation (ISQF3), and 10 per cent …

intended to unveil the effect organisational factors have on customer service orientation from the customer and employee point …

intended to unveil the effect organisational factors have on customer service orientation from the customer and employee point …

In this study is examined the SERV*OR scale which measures the level of Organizational Service-Orientation (OSO) of the … measured these firms. Organizational Service Orientation is defined as “ an organization wide embracement of a basic set of …