Search Results - subject:"Service Orientation"

The effect of employee recognition on restaurant employees' job embeddedness, knowledge sharing and service orientation : abusive supervision as a moderator

Ampofo, Emmanuel Twumasi; Karatepe, Osman M.; Mensah, … - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3612-3637

Persistent link: https://www.econbiz.de/10014334335

Service ecosystems : why the media industry prefers access, not ownership

Chandler, Jennifer D.; Teckchandani, Atul - In: The journal of business strategy 44 (2023) 2, pp. 59-66

Persistent link: https://www.econbiz.de/10014253263

Organizational Models for Industry 4.0 : Lean, Agile and Service-Oriented Organizations

Vilkas, Mantas; Duobienė, Jurga; Rauleckas, Rimantas; … - 2023

1. Introduction -- 2. Lean, Agile and Service-Oriented Performers: the Characteristics and Compatibility of Templates of Organizing -- 3. Lean Performers -- 4. Agile Performers -- Service-Oriented Performers -- 6. Performance Implications of the Fit between Lean and Agile: Organizational...

Persistent link: https://www.econbiz.de/10013504618

A transformative service research perspective on caste-based discrimination in microcredit lending in India

Meshram, Kanika; Venkatraman, Rohan - In: The journal of services marketing 36 (2022) 7, pp. 964-976

Persistent link: https://www.econbiz.de/10013407630

Service orientation and innovation results : theoretical development based on service-dominant logic

Finoti, Lucas; Bonfim, Leandro Rodrigo Canto; Didonet, … - In: Services marketing quarterly 43 (2022) 4, pp. 389-403

Persistent link: https://www.econbiz.de/10013416987

Dual focus : service-product orientation to manage the change paradox following servitization strategy

Zighan, Saad; Abualqumboz, Moheeb - In: Service business 16 (2022) 1, pp. 29-55

Persistent link: https://www.econbiz.de/10013172548

The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context

Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257

Persistent link: https://www.econbiz.de/10013190891

Central activities of solution portfolio management

Hakanen, Taru; Jähi, Markus - In: International journal of services technology and … 27 (2021) 1/2, pp. 104-128

Persistent link: https://www.econbiz.de/10012503730

Managing internal service quality in hotels : determinants and implications

Wu, Xiaoyi; Wang, Jie; Ling, Qian - In: Tourism management : research, policies, practice 86 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012595653

It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work

Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012238353