Search Results - subject:"Service Orientation"

Employee training and development as an antecedent of firm customer capabilities : longitudinal moderation by firm size and market type

Lee, Gregory John - In: Journal of African business 21 (2020) 4, pp. 462-475

Persistent link: https://www.econbiz.de/10012312318

Linking organizational service orientation to retailer profitability : insights from the service-profit chain

Briggs, Elten; Deretti, Sandro; Kato, Heitor T. - In: Journal of business research : JBR 107 (2020), pp. 271-278

Persistent link: https://www.econbiz.de/10012156757

Service-oriented leadership : scale development and validation

Popp, Marion Claudia Helma; Hadwich, Karsten - In: Die Unternehmung : Swiss journal of business research … 73 (2019) 3, pp. 213-228

Persistent link: https://www.econbiz.de/10012108128

Testing the assumptions of slippery slope framework on tax compliance : evidence from Nigerian SMEs

Ayuba, Augustine; Natrah Saad; Zaimah Zainol Ariffin - In: DLSU business & economics review 27 (2017/2018) 2, pp. 166-178

Persistent link: https://www.econbiz.de/10011948675

Management commitment and customer service recovery performance : a study of customer service in a broadband operation and maintenance service company in Indonesia

Iriadi, Dadang Rusmana; Susanty, Ade Irma - In: International journal of business 23 (2018) 3, pp. 293-300

Persistent link: https://www.econbiz.de/10011913667

The effect of servicecape of exhibition and convention facilities in Korea and China on service orientation, job satisfaction, and organizational commitment

Nho, Hee Kyung; Souphinh Vongphachanh; Cho, SangHee - In: Journal of global scholars of marketing science : … 28 (2018) 2, pp. 182-196

Persistent link: https://www.econbiz.de/10011891454

Service, politics, and engagement : a multi-level analysis

Teimouri, Reza Bahman; Arasli, Huseyin; Kiliç, Hasan; … - In: Tourism management perspectives : TMP 28 (2018), pp. 10-19

Persistent link: https://www.econbiz.de/10011942399

Organizational changes and job satisfaction in the hospitality industry in Serbia

Nedeljković, M.; Hadžić, Olga; Čerović, Slobodan - In: UTMS Journal of Economics 3 (2012) 2, pp. 105-117

It is very important to investigate what factors influence a high level of the service customer orientation of hotels employees under the conditions of the transition and a high rate of the unemployment. One of the conclusions of the research is that management of the hotels in Serbia don't...

Persistent link: https://www.econbiz.de/10010435979

ORGANIZATIONAL CHANGES AND JOB SATISFACTION IN THE HOSPITALITY INDUSTRY IN SERBIA

Nedeljković, M.; Hadžić, Olga; Čerović, Slobodan - In: UTMS Journal of Economics 3 (2012) 2, pp. 105-117

Persistent link: https://www.econbiz.de/10010991592

Service orientation as a strategic marketing tool: the moderating effect of business sector

Benyoussef Zghidi, Afef; Zaiem, Imed - In: Competitiveness Review: An International Business Journal 27 (2017) 1, pp. 40-61

it has been acknowledged by many authors, developing a service orientation can offer additional benefit potential …. In this scope, the present paper aims to identify antecedents to service orientation and the impact of this strategy on … orientation. The study has in fact verified the positive impact of service orientation on the firm’s performance and the fact that …

Persistent link: https://www.econbiz.de/10014702435