Search Results - subject:"Service Orientation"

Hospitality service climate, employee service orientation, career aspiration and performance : a moderated mediation model

Li, Yiqiong; Huang, Songshan - In: International journal of hospitality management 67 (2017), pp. 24-32

Persistent link: https://www.econbiz.de/10011785142

Leadership style and service orientation : the catalytic role of employee engagement

Popli, Sapna; Rizvi, Irfan A. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 292-310

Persistent link: https://www.econbiz.de/10011603071

The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector

Sony, Michael; Mekoth, Nandakumar - In: International journal of business excellence 11 (2017) 3, pp. 357-380

Persistent link: https://www.econbiz.de/10011734407

Amorphous transdisciplinary service systems

Sabolewski, Michael - In: International journal of agile systems and management : … 10 (2017) 2, pp. 93-115

Persistent link: https://www.econbiz.de/10011847157

Middle managers service leadership.

Duncan, Lucio Roberto Lescano - In: Cuadernos de Gestión 11 (2011) SI, pp. 73-84

employees guided by leaders of middle level. Our study is focused on middle manager service orientation as the pillar to get a …

Persistent link: https://www.econbiz.de/10010891973

QUALITY, SERVICE ORIENTATION OF THE EMPLOYEES AND RATIO R/E: THE EFFECTS OF CHARACTERISTICS OF THE HOTELS

García Garazo, Teresa; Benito Torres, Leandro; Varela … - In: Revista Galega de Economía 20 (2011) 1

of service orientation of the customer-contact employees and the ratio “rooms/employees”, as these variables have the …

Persistent link: https://www.econbiz.de/10010592129

Liderazgo de servicio de los mandos intermedios

Duncan, Lescano; Roberto, Lucio - In: Cuadernos de Gestión (2011)

[ES] El gran reto de la empresa de servicios en la actualidad es orientarse con mayor precisión a sus clientes y conseguir su satisfacción y lealtad. Si bien el impulso de la innovación, el uso de tecnologías de información, y concretamente la creación de valor son factores decisivos, el...

Persistent link: https://www.econbiz.de/10011277724

Developing and leveraging human capital resource to promote service quality : testing a theory of performance

Aryee, Samuel; Walumbwa, Fred O.; Seidu, Emmanuel Y. M.; … - In: Journal of management : JOM 42 (2016) 2, pp. 480-499

Persistent link: https://www.econbiz.de/10011449507

Exploring service adaptation in a business-to-business context

Zhu, Xia; Zalkiewski, Judy - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 315-337

Persistent link: https://www.econbiz.de/10011528296

Platform provider by accident : a case study of digital platform coring

Saarikko, Ted - In: Business & information systems engineering : BISE ; the … 58 (2016) 3, pp. 177-191

Persistent link: https://www.econbiz.de/10011595188

A service of the

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