Search Results - subject:"Service Orientation"

Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...

Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70

Persistent link: https://www.econbiz.de/10010531128

Employee behaviour and relationship quality : impact on customers

Beatson, Amanda T.; Lings, Ian; Gudergan, Siegfried - 2008

, trust and commitment. The role of relationship quality in its nomological network with service orientation as an antecedent … that service orientation affects relationship satisfaction and trust, and that the latter influences satisfaction and …

Persistent link: https://www.econbiz.de/10009483496

Strategic customer service orientation, lean manufacturing practices and performance outcomes : An empirical study

Hong, Paul; Ga (Mark) Yang, Ma; D. Dobrzykowski, David - In: Journal of Service Management 25 (2014) 5, pp. 699-723

Purpose – The notion of achieving competitive advantage using a strategic customer service orientation (SCSO) has …

Persistent link: https://www.econbiz.de/10014894877

Culture, conduct and innovation: a deconstruction of market orientation

C. Roach, David; Ryman, Joel; White, Joshua - In: Journal of Research in Marketing and Entrepreneurship 16 (2014) 2, pp. 128-145

Purpose – This purpose of this study is to deconstruct market orientation to explore how culture interrelates with conduct and value-creating innovation and its effect on performance. The authors suggest that market orientation is an organizational identity that can be built and managed for...

Persistent link: https://www.econbiz.de/10014902668

Modelling business process with services : towards agile enterprises

Baghdadi, Youcef - In: International journal of business information systems : … 15 (2014) 4, pp. 410-433

Persistent link: https://www.econbiz.de/10010394450

The influence of service orientation and interaction orientation on consumer identification

Tung, Wei; Liang, Austin Rong-da; Chen, Su-chang - In: The service industries journal 34 (2014) 5, pp. 439-454

Persistent link: https://www.econbiz.de/10010379363

Organizational service orientation : a short-form version of the SERV*OR scale

Robinson, Leroy; Williamson, Kathleen - In: Services marketing quarterly 35 (2014) 2, pp. 155-172

Persistent link: https://www.econbiz.de/10010363986

Service orientation in delivery : perspectives from employees, customers, and managers

Frimpong, Kwabena - In: Services marketing quarterly 35 (2014) 1, pp. 54-67

Persistent link: https://www.econbiz.de/10010346092

Culture, conduct and innovation : a deconstruction of market orientation

Roach, David C.; Ryman, Joel; White, Joshua - In: Journal of research in marketing and entrepreneurship : JRME 16 (2014) 2, pp. 128-145

Persistent link: https://www.econbiz.de/10010465777

Service innovation : suggesting a typology of service innovation

Skaalsvik, Hugo; Johannessen, Jon-Arild - In: Problems and perspectives in management : PPM ; … 12 (2014) 3, pp. 38-45

Persistent link: https://www.econbiz.de/10010502866