Search Results - subject:"Service Orientation"

Service-dominant logic and the business model concept: toward a conceptual integration

Clauß, Thomas; Laudien, Sven M.; Daxböck, Birgit - In: International journal of entrepreneurship and … 18 (2014) 4, pp. 266-288

Persistent link: https://www.econbiz.de/10010477267

Islamic Republic of Afghanistan; Interim Poverty Reduction Strategy Paper: Summary Report

International Monetary Fund (IMF); International … - 2006

This Summary Report describes Afghanistan's Interim National Development Strategy (I-ANDS). It assesses the overall policy objectives, analyzes the context of and constraints to the achievement of those objectives, summarizes the government's key strategies and programs, and also reviews...

Persistent link: https://www.econbiz.de/10011242459

Relative importance of satisfaction dimensions on service performance : A developing country context

Frimpong, Kwabena; Wilson, Alan - In: Journal of Service Management 24 (2013) 4, pp. 401-419

explaining employees' service performance, termed service orientation in delivery, in a developing country context. Design …

Persistent link: https://www.econbiz.de/10014894692

SERV*OR in China: testing the effect of service orientation on service skills performance

T.K. Luk, Sherriff; Lu, Ken; Liu, Ben - In: Journal of Services Marketing 27 (2013) 1, pp. 25-39

emerging oriental market; and to test empirically the effect of service orientation on front-line employees ' service … and test the relationship between service orientation and front-line service employees ' performance in various skill … areas. Findings – The results from measurement scale development show that service orientation was represented by service …

Persistent link: https://www.econbiz.de/10014905414

"How can I help you?" Perceived Service Orientation of Tax Authorities and Tax Compliance

Gangl, Katharina; Muehlbacher, Stephan; Groot, Manon de; … - In: FinanzArchiv: Public Finance Analysis 69 (2013) 4, pp. 487-510

service orientation. However, empirical investigations of the effect of perceived service orientation on tax compliance are … 1377 entrepreneurs. Perceived service orientation was found significantly related to tax compliance. Furthermore, the link … between perceived service orientation and tax compliance is mediated by perceived trustworthiness of authorities. We are …

Persistent link: https://www.econbiz.de/10010828336

Workplace Spirituality as a Precursor to Relationship-Oriented Selling Characteristics

Chawla, Vaibhav; Guda, Sridhar - In: Journal of Business Ethics 115 (2013) 1, pp. 63-73

characteristics—customer orientation, adaptability, service orientation, and ethical selling behavior. Based on the common aspect of …

Persistent link: https://www.econbiz.de/10010989775

Enabling service innovation: A dynamic capabilities approach

Kindström, Daniel; Kowalkowski, Christian; Sandberg, Erik - In: Journal of Business Research 66 (2013) 8, pp. 1063-1073

challenge associated with the shift from product-centeredness to a product-and-service orientation is the management of the …

Persistent link: https://www.econbiz.de/10011050028

ICT as a catalyst for service business orientation

Kowalkowski, Christian; Kindström, Daniel; Gebauer, Heiko - In: Journal of Business & Industrial Marketing 28 (2013) 6, pp. 506-513

Purpose – Information and communication technology (ICT) is a key enabler for new product‐ and process‐oriented services. The purpose of this paper is to investigate how ICT can enable service differentiation and, in doing so, act as a catalyst for a service business orientation....

Persistent link: https://www.econbiz.de/10014843978

Service orientation and dynamic capabilities in Chinese companies : A macro‐analytical approach

Fearon, Colm; Yang, Jian; McLaughlin, Heather; … - In: International Journal of Quality & Reliability Management 30 (2013) 4, pp. 446-460

the theoretical perspectives of service orientation and dynamic capabilities, develop a macro‐analysis of SCM issues …

Persistent link: https://www.econbiz.de/10014800752

Service-oriented methodology for systems development

Keith, Mark; Demirkan, Haluk; Goul, Michael - In: Journal of management information systems : JMIS 30 (2013/14) 1, pp. 227-259

Persistent link: https://www.econbiz.de/10010195894