Search Results - subject:"Service Orientation"

Workplace spirituality as a precursor to relationship-oriented selling characteristics

Chawla, Vaibhav; Guda, Sridhar - In: Journal of business ethics : JOBE 115 (2013) 1, pp. 63-73

Persistent link: https://www.econbiz.de/10009785881

ICT as a catalyst for service business orientation

Kowalkowski, Christian; Kindström, Daniel; Gebauer, Heiko - In: The journal of business & industrial marketing 28 (2013) 6, pp. 506-513

Persistent link: https://www.econbiz.de/10009790087

Relative importance of satisfaction dimensions on service performance : a developing country context

Frimpong, Kwabena; Wilson, Alan M. - In: Journal of service management 24 (2013) 4, pp. 401-419

Persistent link: https://www.econbiz.de/10009790193

"How can I help you?" : perceived service orientation of tax authorities and tax compliance

Gangl, Katharina; Muehlbacher, Stephan; Groot, Manon de; … - In: FinanzArchiv : European journal of public finance 69 (2013) 4, pp. 487-510

Persistent link: https://www.econbiz.de/10015099798

An exploration of frontline staff service orientated behaviours

Beatson, Amanda T.; Lings, Ian - 2005

investigates the relationship between organisational level service orientation and staff training, individual service orientation … service orientation positively impacts their behaviour towards customers, as does training. However, employee satisfaction and …

Persistent link: https://www.econbiz.de/10009437617

An exploration of a metaconstruct of relationship quality

Beatson, Amanda T.; Lings, Ian; Rudd, John; Souchon, Anne; … - 2005

This paper examines the effect of service orientation on a metaconstruct of relationship quality comprising of three … business travellers on a cross sea ferry were surveyed using a consumer intercept methodology. We find that service orientation …

Persistent link: https://www.econbiz.de/10009438100

Emotionsarbeit im interkulturellen Kontext

Harms, Kirsten - In: Zeitschrift für Tourismuswissenschaft 4 (2012) 2, pp. 197-208

Zusammenfassung Der Wettkampf auf dem touristischen Markt wird immer härter, sodass Mitarbeiter und besonders deren soft skills zum entscheidenden Faktor für die Gästezufriedenheit werden. Was verlangt dieser Anspruch von den Mitarbeitern, wie gehen diese mit den Anforderungen um und was...

Persistent link: https://www.econbiz.de/10014624309

Service orientation: the derivation of underlying constructs and measures

Oliveira, Pedro; Roth, Aleda V. - In: International Journal of Operations & Production Management 32 (2012) 2, pp. 156-190

Purpose – This paper coins the construct of Service Orientation (SO) and empirically develops its measurement in the … structure of service orientation was found to be invariant for both goods producing and service firms. Practical implications …

Persistent link: https://www.econbiz.de/10014790164

Customer‐focused and service‐focused orientation in organizational structures

Gebauer, Heiko; Kowalkowski, Christian - In: Journal of Business & Industrial Marketing 27 (2012) 7, pp. 527-537

: emphasizing service orientation, service‐focused organizational structure, emphasizing customer orientation, and customer …

Persistent link: https://www.econbiz.de/10014843139

The Influence of service orientation on B2B e-service capabilities : an empirical investigation

Oliveira, Pedro; Roth, Aleda V. - In: Production and operations management : an international … 21 (2012) 3, pp. 423-443

Persistent link: https://www.econbiz.de/10009560502