Search Results - subject:"Service Orientation"

The impact of service orientation and airport service quality on passenger satisfaction and image : evidence from Indonesia

Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono - In: Logistics 7 (2023) 4, pp. 1-18

Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction … and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on … research results show that service orientation has a significant and positive effect on airport service quality, passenger …

Persistent link: https://www.econbiz.de/10014454821

State and order of service orientation knowledge in hospitality and tourism research: Systematic literature review

In: Administrative Sciences 12 (2022) 3, pp. 1-20

knowledge regarding service orientation in hospitality and tourism research. A search algorithm was created through Web of … Science and Scopus using search words related to service orientation and criteria regarding hospitality and tourism, yielding … 154 articles. Duplicates and articles that did not focus on hospitality and tourism or did not have service orientation as …

Persistent link: https://www.econbiz.de/10014333056

Sales process as a service (SPAS): Development and validation of an extension to the shortened selling orientation-customer orientation (SOCO) score (SOCO-SPAS)

Ledinger, Stefan - In: Naše gospodarstvo / Our Economy 68 (2022) 4, pp. 28-42

/business development and on service orientation in other settings. The score was subsequently validated through feedback by sales scholars …

Persistent link: https://www.econbiz.de/10014520650

State and order of service orientation knowledge in hospitality and tourism research : systematic literature review

Magnus Asgeirsson; Thorhallur Gudlaugsson; Gunnar Þór … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20

Persistent link: https://www.econbiz.de/10013395917

Sales process as a service (SPAS) : development and validation of an extension to the shortened selling orientation-customer orientation (SOCO) score (SOCO-SPAS)

Ledinger, Stefan - In: Naše gospodarstvo : NG 68 (2022) 4, pp. 28-42

/business development and on service orientation in other settings. The score was subsequently validated through feedback by sales scholars …

Persistent link: https://www.econbiz.de/10014246502

Factors affecting the success of marketing in higher education : a relationship marketing perspective

John, Surej P.; De Villiers, Rouxelle - In: Journal of marketing for higher education 34 (2024) 2, pp. 875-894

Persistent link: https://www.econbiz.de/10015189777

Linking organizational justice to tourism and hospitality employees' service orientation : the roles of Confucian values and relationship quality

Wang, Qingjuan; Sun, Ning; Hon, Alice H.Y.; Zhu, Zheng - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 2107-2124

Persistent link: https://www.econbiz.de/10015135120

Service-oriented high performance human resource practices and proactive work behavior : a moderated mediation model

Kenar, Gökhan; Yesiltas, Murat - In: The service industries journal 44 (2024) 3/4, pp. 237-264

Persistent link: https://www.econbiz.de/10014551092

Investigating the impact of service leaders' competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ perform...

Ande, Diin Fitri; Wahyuni, Sari; Kusumastuti, Ratih Dyah - In: Journal of Islamic marketing 15 (2024) 3, pp. 653-681

Persistent link: https://www.econbiz.de/10014520443

HR practices, service orientation and employee outcomes : a regulatory foci

Lin-Schilstra, Li; Bai, Yuntao; Lin, Lan; Mo, Changwei - In: Management decision 62 (2024) 3, pp. 840-861

Persistent link: https://www.econbiz.de/10015044918

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