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Search: subject:"Service Robot"
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Subject
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Robot
97
Roboter
97
Service robot
84
Dienstleistungsqualität
70
Service quality
70
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
41
Kundenzufriedenheit
41
Customer service
38
Kundenservice
38
Dienstleistungssektor
36
Service industry
36
Beziehungsmarketing
21
Relationship marketing
21
Artificial intelligence
16
Künstliche Intelligenz
14
Beschwerdemanagement
13
Complaint management
13
Hotel industry
13
Hotellerie
13
Anthropomorphism
12
Dienstleistung
12
Service failure
12
Services
12
Emotion
10
Human-robot interaction
10
service robot
10
Innovation adoption
9
Innovationsakzeptanz
9
Hospital
8
Hospitality industry
8
Krankenhaus
8
Automation
7
Automatisierung
7
Gastgewerbe
7
Gastronomie
6
Restaurant industry
6
Arbeitskräfte
5
Arbeitszufriedenheit
5
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Online availability
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Undetermined
107
Free
14
CC license
1
Type of publication
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Article
119
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
103
Aufsatz in Zeitschrift
103
research-article
13
Arbeitspapier
1
Conference Paper
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
1
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1
review
1
review-article
1
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Language
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English
121
Author
All
Liu, Xin
6
Zhang, Lu
5
Cui, Jinsheng
4
Fan, Alei
4
Law, Rob
4
Zhong, Jianan
4
Brengman, Malaika
3
Gauquier, Laurens de
3
Lin, Zhibin
3
Liu, Jingyu
3
Song, Christina Soyoung
3
Vanderborght, Bram
3
Willems, Kim
3
Wirtz, Jochen
3
Zhang, Mengwei
3
Zhu, Tengteng
3
Bai, Billy
2
Cabrilo, Sladjana
2
Chiang, Ai-Hsuan
2
Dahms, Sven
2
Guan, Xinhua
2
He, Zhaoli
2
Khan, Salman
2
Kim, Youn-Kyung
2
Leung, Rosanna
2
Li, Yi
2
Li, Yibei
2
Liu, Canmian
2
Liu, Deguang
2
Mahr, Dominik
2
Mehmood, Shafaqat
2
Odekerken-Schröder, Gaby
2
Russell-Bennett, Rebekah
2
Seo, Soobin
2
Shum, Cass
2
Sun, Jie
2
Tsai, Fu-Sheng
2
Tung, Vincent Wing Sun
2
Wang, Yao-Chin
2
Wang, Yawei
2
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Published in...
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International journal of hospitality management
20
International journal of contemporary hospitality management
8
Journal of Hospitality and Tourism Technology
8
Journal of business research : JBR
7
Journal of retailing and consumer services
6
Journal of service management
4
Journal of hospitality marketing & management
3
Journal of service research
3
Journal of service theory and practice
3
Psychology & marketing
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Journal of hospitality and tourism insights
2
Journal of travel and tourism marketing
2
Service business
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
24th Biennial Conference of the International Telecommunications Society (ITS): "New bottles for new wine: digital transformation demands new policies and strategies", Seoul, Korea, 23-26 June, 2024
1
Asia Pacific journal of marketing and logistics
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Human resource management review
1
Industrial Management & Data Systems
1
Industrial Robot: An International Journal
1
Information technology and management
1
International Journal of Artificial Life Research (IJALR)
1
International Journal of Contemporary Hospitality Management
1
International Journal of Emerging Markets
1
International Journal of Quality and Service Sciences
1
International journal of consumer studies
1
International journal of emerging markets
1
International journal of innovation management
1
Journal of Hospitality and Tourism Insights
1
Journal of Organizational Change Management
1
Journal of destination marketing & management
1
Journal of innovation & knowledge : JIK
1
Journal of open innovation : technology, market, and complexity
1
Journal of organizational change management
1
Marketing letters : a journal of research in marketing
1
Technological forecasting and social change : an international journal
1
The Cornell hospitality quarterly
1
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Source
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ECONIS (ZBW)
104
Other ZBW resources
16
EconStor
1
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91
Dancing with service robots : the impacts of employee-robot collaboration on hotel employees' job crafting
Song, Yue
;
Zhang, Mengying
;
Hu, JiaJing
;
Cao, Xingping
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209291
Saved in:
92
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
93
The role of the human-robot interaction in consumers' acceptance of humanoid retail service robots
Song, Christina Soyoung
;
Kim, Youn-Kyung
- In:
Journal of business research : JBR
146
(
2022
),
pp. 489-503
Persistent link: https://www.econbiz.de/10013271433
Saved in:
94
Service robots' anthropomorphism : dimensions, factors and internal relationships
Zhang, Shengliang
;
Lin, Xinfeng
;
Li, Xiaodong
;
Ren, Ai
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
1
,
pp. 277-295
Persistent link: https://www.econbiz.de/10013271817
Saved in:
95
When female (male) robot is talking to me : effect of service robots' gender and anthropomorphism on customer satisfaction
Seo, Soobin
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013185267
Saved in:
96
The perils of hotel technology : the robot usage resistance model
Fu, Shixuan
;
Zheng, Xiaojiang
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185268
Saved in:
97
Is a gift on sale "heart-discounted"? : givers' misprediction on the value of discounted gifts and the influence of service robots
Park, Yookyung
;
Yi, Youjae
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169679
Saved in:
98
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
99
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?
Huang, Huiling
;
Liu, Qing
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014227130
Saved in:
100
The nonlinear effect of
service
robot
anthropomorphism on customers' usage intention : a privacy calculus perspective
Xie, Lishan
;
Lei, Shaohui
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227626
Saved in:
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