Search Results - subject:"Service attributes"

Gaining insights for service improvement through unstructured text from online reviews

Zhang, Chenxi; Xu, Zeshui - In: Journal of retailing and consumer services 80 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015114695

Halal tourism on an island destination : Muslim travellers' experiences in the local islands of the Maldives

Khairul Akmaliah Adham; Nadiah Mahmad Nasir; Sinaau, Aishath - In: Journal of Islamic marketing 16 (2025) 1, pp. 236-257

Persistent link: https://www.econbiz.de/10015330155

Modeling customer satisfaction and revisit intention from online restaurant reviews: an attribute-level analysis

Zhao, Futao; Liu, Hao - In: Industrial Management & Data Systems 123 (2023) 5, pp. 1548-1568

Purpose The purpose of this paper is to detect predefined service attributes and their sentiments from online … restaurant reviews, and then to measure the effects of customer sentiments toward service attributes on customer satisfaction (CS … among the first to model the relationship among service attributes, CS and RVI simultaneously from real-world data. The …

Persistent link: https://www.econbiz.de/10014826163

Impact of nutrition service attributes on patient satisfaction : evidence from an outpatient clinic at a Lebanese-Middle Eastern hospital

Serhan, Mireille; Toutounji, Batoul; Serhan, Carole - In: EuroMed journal of business 18 (2023) 1, pp. 46-67

Persistent link: https://www.econbiz.de/10014325616

A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom

Bowen, David E. - In: Journal of service management 34 (2023) 1, pp. 1-9

Persistent link: https://www.econbiz.de/10013537612

Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers

Restuputri, Dian Palupi; Masudin, Ilyas; Sari, Citra Permata - In: Cogent Business & Management 7 (2020) 1, pp. 1-25

word has the most impact in the delivery service. This study also produces the best service attributes at each service …

Persistent link: https://www.econbiz.de/10012657126

Customers perception on logistics service quality using Kansei engineering : empirical evidence from indonesian logistics providers

Restuputri, Dian Palupi; Masudin, Ilyas; Sari, Citra Permata - In: Cogent business & management 7 (2020) 1, pp. 1-25

word has the most impact in the delivery service. This study also produces the best service attributes at each service …

Persistent link: https://www.econbiz.de/10012626143

Evaluating ocean carrier selection criteria: Perspectives of Tasmanian shippers

Fanam, Peter Dzakah; Ackerly, Leigh - In: Journal of Shipping and Trade (JST) 4 (2019) 5, pp. 1-16

The purpose of this paper is to evaluate the decision process of Tasmanian shippers when selecting an ocean carrier. Data collected through an internet-based survey is described, and influential selection criteria are reported with the use of exploratory factor analysis. The findings indicate...

Persistent link: https://www.econbiz.de/10012217771

Evaluating ocean carrier selection criteria : perspectives of Tasmanian shippers

Fanam, Peter Dzakah; Ackerly, Leigh - In: Journal of shipping and trade 4 (2019) 5, pp. 1-16

Persistent link: https://www.econbiz.de/10012120399

The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload

Qiu, Hailian; Li, Minglong; Bai, Billy; Wang, Ning; Li, … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1374-1398

Persistent link: https://www.econbiz.de/10013164613