Search Results - subject:"Service ecosystem"

Design-oriented stakeholder engagement in service ecosystems

Flaig, Alexander; Guyader, Hugo; Ottosson, Mikael - In: Journal of business research : JBR 191 (2025), pp. 1-15

Persistent link: https://www.econbiz.de/10015419960

Achieving social innovation in the digital age : a case study of microbusiness

Chen, Wei-Hung; Chen, Shi; Lin, Yao-Chin; Chen, Chun-Liang - In: International Journal of Innovation Studies 9 (2025) 1, pp. 16-29

This study explores the feasibility of micro-enterprise cluster applications in online-to-offline service platforms to better understand the impact of social innovations and information and communications technology (ICT) capabilities in the digital age. We tried to discover the factors that...

Persistent link: https://www.econbiz.de/10015409026

Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes

Hansmeier, Philipp; Schäfer, Jannika Marie; Heiden, … - In: Electronic Markets 36 (2026) 1

Traditional dyadic customer-provider interactions are being shifted to polyadic interactions involving diverse participants in digital service ecosystems. Especially, artificial intelligence (AI) is increasingly integrated into these ecosystems, so that they comprise non-human participants...

Persistent link: https://www.econbiz.de/10015618029

Key account managers and customer experience : a service ecosystem approach

Schmitt, Laurianne; Klein, Michel; Lussier, Bruno - In: Industrial marketing management : the international … 126 (2025), pp. 118-130

Persistent link: https://www.econbiz.de/10015395444

Street-level bureaucrats as policymakers in the implementation of information system in social services

Rossi, Paula; Tuurnas, Sanna; Stenvall, Jari - In: Public management review 27 (2025) 3, pp. 702-721

Persistent link: https://www.econbiz.de/10015373988

Value co-destruction through misintegration of resources within a public service ecosystem

Liljeroos-Cork, Johanna; Luhtala, Mika - In: Public management review 27 (2025) 3, pp. 722-745

Persistent link: https://www.econbiz.de/10015373989

Human-AI resource relations in value cocreation in service ecosystems

Kaartemo, Valtteri; Helkkula, Anu - In: Journal of service management 36 (2025) 2, pp. 291-306

Persistent link: https://www.econbiz.de/10015401102

Roles of professionals in value co-creation : a systematic literature review

Maijala, Salla; Rantamäki, Aino; Kurkela, Kaisa; … - In: Public management review 27 (2025) 11, pp. 2643-2667

Persistent link: https://www.econbiz.de/10015590373

Enable and orchestrate—How keystone actors shape institutions for smart service innovation in ecosystems

Posselt, Tim; Kurtz, Julian; Ries, Lena; Roth, Angela - In: Electronic Markets 35 (2025) 1

This study explores the role of keystone actors in shaping institutions to drive collaborative innovation within service ecosystems, focusing on smart services in industrial B2B settings. Smart services leverage data analytics for enhanced customer insights, marking a strategic shift for...

Persistent link: https://www.econbiz.de/10015574961

My way, your way, or no way? : how Mobility-as-a-Service ecosystems emerge

Schulz, Thomas; Gewald, Heiko; Krcmar, Helmut; Wagner, … - In: Information systems and e-business management : ISeB 23 (2025) 2, pp. 423-466

Persistent link: https://www.econbiz.de/10015593473