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Search: subject:"Service encounter"
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Subject
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Service quality
148
Dienstleistungsqualität
144
Service encounter
130
Consumer behaviour
118
Konsumentenverhalten
116
Customer satisfaction
112
Kundenzufriedenheit
109
Customer service
82
Kundenservice
80
Beziehungsmarketing
72
Relationship marketing
72
Dienstleistungssektor
50
Service industry
50
service encounter
45
Emotion
32
Services
30
Dienstleistung
29
Services marketing
27
Dienstleistungsmarketing
26
Service management
24
Dienstleistungsmanagement
23
Salespeople
22
Verkaufspersonal
22
Arbeitsverhalten
18
Work behaviour
18
Gastgewerbe
17
Hospitality industry
17
Arbeitszufriedenheit
16
Job satisfaction
16
Robot
15
Roboter
15
Cultural identity
13
Kulturelle Identität
13
Einzelhandel
12
Hotel industry
12
Hotellerie
12
Retail trade
12
Cross-cultural competence
11
Hospital
11
Interkulturelle Kompetenz
11
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Online availability
All
Undetermined
182
Free
19
Type of publication
All
Article
226
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
168
Aufsatz in Zeitschrift
168
research-article
34
Aufsatz im Buch
7
Book section
7
Hochschulschrift
3
conceptual-paper
3
viewpoint
2
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Language
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English
219
Undetermined
12
German
2
Author
All
Osei-Frimpong, Kofi
7
Sharma, Piyush
5
Svensson, Göran
5
Van Vaerenbergh, Yves
5
Padin, Carmen
4
Patterson, Paul G.
4
Prentice, Catherine
4
De Keyser, Arne
3
Delcourt, Cécile
3
Gremler, Dwayne D.
3
Gustafsson, Anders
3
Han, Heesup
3
Holmqvist, Jonas
3
Lee, Hye Eun
3
Lorenz, Melanie P.
3
Mattila, Anna S.
3
Tariq, Ayesha
3
Wirtz, Jochen
3
Abney, Alexandra K.
2
Alkire, Linda
2
Ar, Aybeniz Akdeniz
2
Asante, Daniel
2
Asante, Eric Adom
2
Aydin, Gulnil
2
Ball, Joan
2
Bennett, Keri
2
Benoit, Sabine
2
Bruce, Helen L.
2
Bulchand-Gidumal, Jacques
2
Buoye, Alexander
2
Chen, Shu-Ching
2
De Meyer-Heydenrych, Christine F.
2
Dion, Delphine
2
Dohm, Nina Carolin
2
Dubinsky, Alan J.
2
Dzenkovska, Julija
2
Faltl, Martin
2
Fan, Alei
2
Guo, Lin
2
Hasan, Fuad
2
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Institution
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Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
1
HAL
1
Université Paris-Dauphine (Paris IX)
1
Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations
1
Published in...
All
The journal of services marketing
24
International journal of hospitality management
18
Journal of retailing and consumer services
12
Journal of business research : JBR
11
Journal of Services Marketing
10
International journal of contemporary hospitality management
8
Journal of service management
7
International Journal of Contemporary Hospitality Management
5
Journal of Service Management
5
The service industries journal
5
International Journal of Culture, Tourism and Hospitality Research
4
Journal of hospitality marketing & management
4
Journal of service research
4
Journal of service theory and practice : JSTP
4
International Journal of Pharmaceutical and Healthcare Marketing
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
Journal of Service Theory and Practice
3
Journal of service research : JSR
3
Journal of service theory and practice
3
Service business
3
The Cornell hospitality quarterly
3
The international review of retail, distribution and consumer research
3
A Research Agenda for Service Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Handbook of service experience
2
International Journal of Quality and Service Sciences
2
International journal of services, economics and management
2
Journal of travel and tourism marketing
2
Psychology & marketing
2
Services marketing quarterly
2
Springer eBook Collection
2
Technological forecasting & social change : an international journal
2
Tourism management : research, policies, practice
2
Tourism review
2
Tržište/Market
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in industrial and labor relations
1
Apas Papers
1
Applied economics
1
Australasian marketing journal
1
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Source
All
ECONIS (ZBW)
178
Other ZBW resources
40
RePEc
13
BASE
2
Showing
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233
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1
Empathy, ethics and efficacy : the 3Es of implementing artificial intelligence for consumer encounters
Fukukawa, Kyoko
;
Trivedi, Rohit H.
- In:
Psychology & marketing
42
(
2025
)
9
,
pp. 2352-2368
Persistent link: https://www.econbiz.de/10015464161
Saved in:
2
Balancing exclusivity and inclusivity through the strategic domestication of the luxury retail experience
Debenedetti, Alain
;
Philippe, Deborah
;
Dion, Delphine
- In:
International journal of research in marketing : IJRM ; …
42
(
2025
)
1
,
pp. 32-54
Persistent link: https://www.econbiz.de/10015435809
Saved in:
3
Affect-as-information : customer and employee affective displays as expeditious predictors of customer satisfaction
Ashtar, Shelly
;
Yom-Tov, Galit B.
;
Rafaeli, Anat
; …
- In:
Journal of service research
27
(
2024
)
4
,
pp. 525-542
Persistent link: https://www.econbiz.de/10015375820
Saved in:
4
Digital natives on the rise : a systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
Fu, Mengni
;
Fraser, Barry
;
Arcodia, Charles
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10015072459
Saved in:
5
Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
6
Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce : a mutually validating method based on SERVQUAL and
service
encounter
the...
Yang, Qiang
;
Wang, Zhong-Sen
;
Tang, Qiu-Yu
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10015116759
Saved in:
7
Providing positive individuating information to reduce stereotype-based negativity in service encounters
Smith, Nicholas A.
;
Martinez, Larry
;
Xu, Shi
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 307-321
Persistent link: https://www.econbiz.de/10014312195
Saved in:
8
Unveiling the dynamics of revisit intention and word-of-mouth : an attribution theory approach to Halal-friendly hotel attributes and
service
encounter
evaluation
Ataul Karim Patwary
;
Alam, Mirza Mohammad Didarul
; …
- In:
Journal of hospitality and tourism insights
8
(
2025
)
2
,
pp. 753-773
Persistent link: https://www.econbiz.de/10015271983
Saved in:
9
Service language and small talk : differentiating genuine from mundane in B2B contexts
Saragih, Harriman Samuel
- In:
Journal of service theory and practice
35
(
2025
)
1
,
pp. 31-55
Persistent link: https://www.econbiz.de/10015198472
Saved in:
10
Effects of
service
encounter
quality on courier and customer encounter satisfaction and loyalty in crowdsourcing logistics : an actor-partner interdependence model
Wang, Wenjie
;
Yin, Yulu
;
Xie, Lei
- In:
Applied economics
57
(
2025
)
31
,
pp. 4560-4575
Persistent link: https://www.econbiz.de/10015443097
Saved in:
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