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Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce : a mutually validating method based on SERVQUAL and
service
encounter
the...
Yang, Qiang
;
Wang, Zhong-Sen
;
Tang, Qiu-Yu
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10015116759
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