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  • Search: subject:"Service management"
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Year of publication
Subject
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Service management 1,748 Dienstleistungsmanagement 1,582 Dienstleistung 333 Service quality 287 Customer service management 283 Dienstleistungsqualität 281 Deutschland 260 Germany 257 Dienstleistungssektor 252 Relationship marketing 249 Theory 243 Theorie 242 Beziehungsmarketing 240 Service industry 238 Management 230 Customer satisfaction 164 Services 159 Kundenzufriedenheit 125 Services marketing 123 Dienstleistungsmarketing 119 Customer service 106 Prozessmanagement 105 Consumer behaviour 102 Business process management 100 Kundenservice 97 Hotel industry 93 Hotellerie 93 USA 93 United States 93 service management 89 Bundling strategy 86 Customer integration 86 Kundenintegration 86 Leistungsbündel 86 Konsumentenverhalten 85 Qualitätsmanagement 85 Dienstleistungsbetrieb 83 Quality management 83 Innovation 80 Krankenhaus 73
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Online availability
All
Undetermined 708 Free 279
Type of publication
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Article 1,459 Book / Working Paper 728 Journal 32 Other 1
Type of publication (narrower categories)
All
Article in journal 605 Aufsatz in Zeitschrift 605 Aufsatz im Buch 380 Book section 380 research-article 177 Collection of articles of several authors 153 Sammelwerk 153 Hochschulschrift 151 Thesis 130 Aufsatzsammlung 98 Lehrbuch 89 Textbook 80 Graue Literatur 78 Non-commercial literature 78 Case study 59 Fallstudie 59 case-report 47 Working Paper 45 Arbeitspapier 44 Bibliografie enthalten 40 Bibliography included 40 Handbook 36 Handbuch 36 Konferenzschrift 33 Conference proceedings 22 conceptual-paper 21 review 17 review-article 17 viewpoint 15 Forschungsbericht 9 Conference paper 8 Konferenzbeitrag 8 Bibliografie 7 non-article 7 Article 6 Festschrift 6 Congress Report 5 Glossar enthalten 5 Glossary included 5 Guidebook 5
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Language
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English 1,310 German 727 Hungarian 100 Undetermined 83 French 5 Italian 3 Polish 2 Russian 2 Swedish 2 Lithuanian 1 Multiple languages 1 Dutch 1 Spanish 1 Ukrainian 1
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Author
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Bruhn, Manfred 59 Hadwich, Karsten 29 Corsten, Hans 19 Haller, Sabine 13 Stauss, Bernd 13 Edvardsson, Bo 12 Roth, Stefan 12 Fließ, Sabine 11 Gebauer, Heiko 11 Woratschek, Herbert 11 Burr, Wolfgang 10 Hänssler, Karl Heinz 10 Gössinger, Ralf 9 Johnston, Robert 9 Jääskeläinen, Aki 9 Kenesei, Zsófia 9 Laihonen, Harri 9 Pepels, Werner 9 Gardini, Marco A. 8 Marciniak, Róbert 8 Spath, Dieter 8 Grönroos, Christian 7 Gustafsson, Anders 7 Maas, Peter 7 Svensson, Göran 7 Angelis, Jannis 6 Cater-Steel, Aileen 6 Fisk, Raymond P. 6 Fitzsimmons, James A. 6 Kolos, Krisztina 6 Parry, Glenn 6 Spohrer, James C. 6 Chase, Richard B. 5 Clark, Graham 5 Dietz, Janis 5 Fitzsimmons, Mona J. 5 Freiling, Jörg 5 Ganz, Walter 5 Harvey, Jean 5 Jaakkola, Elina 5
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Institution
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Economics Research, World Bank Group 19 Springer Fachmedien Wiesbaden 16 Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft 5 De Gruyter Oldenbourg 4 Springer Gabler <Firma> 4 Springer-Verlag GmbH 4 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 4 IGI Global 3 Verlag Franz Vahlen 3 Books on Demand GmbH <Norderstedt> 2 Deutschland / Bundesministerium für Bildung und Forschung 2 Duncker & Humblot 2 Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 2 Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam 2 Handelshögskolan, Göteborgs Universitet 2 International Monetary Fund 2 International Monetary Fund (IMF) 2 Technische Universität Kaiserslautern / Lehrstuhl für Unternehmensrechnung und Controlling 2 Universität Ulm 2 Verlag Dr. Kovač 2 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 2 Association of University Programs in Health Administration 1 Berliner Wissenschafts-Verlag 1 Brandenburgische Technische Universität Cottbus-Senftenberg 1 Center for Economic Research <Tilburg> 1 Center for Urban & Real Estate Management <Zürich> 1 Deutsches Institut für Normung 1 Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung 1 Dienstleistungskolloquium <1, 2003, Kaiserslautern> 1 Dienstleistungskolloquium <10, 2010, Stuttgart-Hohenheim> 1 Dienstleistungskolloquium <2, 2004, Kaiserslautern> 1 Dienstleistungskolloquium <3, 2005, Kaiserslautern> 1 Dienstleistungskolloquium <4, 2005, Kaiserslautern> 1 Dienstleistungskolloquium <5, 2006, Kaiserslautern> 1 Dienstleistungstagung <6, 2006, Berlin> 1 Dienstleistungstagung <8, 2010, Berlin> 1 Dpunkt.Verlag <Heidelberg> 1 Duale Hochschule Baden-Württemberg Stuttgart 1 Economics Institute for Research (SIR), Handelshögskolan i Stockholm 1 Eric Cuvillier <Firma> 1
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Published in...
All
SpringerLink / Bücher 49 Journal of Services Marketing 39 Journal of service management 34 International journal of hospitality management 30 Forum Dienstleistungsmanagement 23 Human Resource Management International Digest 23 Journal of Service Management 20 International Journal of Quality and Service Sciences 19 Journal of service research : JSR 18 International journal of services and operations management 16 Strategic Direction 16 International journal of contemporary hospitality management 15 The journal of services marketing 15 Global cases on hospitality industry 13 Springer eBook Collection 13 Springer eBook Collection / Business and Economics 13 Competition in higher education branding and marketing : national and global perspectives 12 Journal of Consumer Marketing 12 Managing service quality : MSQ ; an international journal 12 Service Value als Werttreiber : Konzepte, Messung und Steuerung 12 Tourism management : research, policies, practice 12 European Journal of Marketing 11 International Journal of Operations & Production Management 11 International journal of services technology and management 11 Public management review 11 World Bank Publications 11 International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association 10 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 10 International journal of quality and service sciences 10 The Sage handbook of hospitality management 10 Business Process Management Journal 9 Gabler Edition Wissenschaft 9 International Journal of Contemporary Hospitality Management 9 Journal of retailing and consumer services 9 Lehrbuch 9 Services marketing quarterly 9 Wissenschaft & Praxis 9 HMD : Praxis der Wirtschaftsinformatik 8 International Journal of Productivity and Performance Management 8 Journal of business research : JBR 8
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Source
All
ECONIS (ZBW) 1,673 Other ZBW resources 309 BASE 129 RePEc 84 USB Cologne (EcoSocSci) 14 EconStor 7 USB Cologne (business full texts) 4
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Showing 1 - 10 of 2,220
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Effect of manufacturing service transformation management on technological innovation
Jiang, Suyue; Xuhua, Hu; Li, Shuaimei - In: Journal of innovation & knowledge : JIK 8 (2023) 4, pp. 1-8
relationship's longevity. The adaptation of technological innovation has also indicated the growing performance trend in service … management enterprises. As per the rule of inverted "U-Shaped" law, at a specific point, the manufacturing enterprises …
Persistent link: https://www.econbiz.de/10014506563
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Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald; Edvardsson, Bo; Tronvoll, Bård; … - In: Journal of service management 34 (2023) 6, pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
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Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo; Kumar, Satish; Pandey, Nitesh; … - In: The service industries journal 42 (2022) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
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International Management in Service Firms : Environments, Strategies and Operations
Klimkeit, Dirk; Wang, Pengji; Zhang, Huiping - 2024
Part I: The International Environment for Service Firms -- Chapter 1: Introduction: Services in International Business -- Chapter 2: International Service Business and Globalization -- Chapter 3: Development of International Trade and Investment in Services -- Chapter 4: National Differences in...
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Persistent link: https://www.econbiz.de/10014535176
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The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei - 2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.
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Persistent link: https://www.econbiz.de/10014483982
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Issues of e-government services quality in the digital-by-default era : the case of the national e-procurement platform in Czechia
Špaček, David; Špačková, Zuzana - In: Journal of public procurement : JoPP 23 (2023) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10014235077
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Towards a lightweight framework for service management evaluation in SMEs
Feversani, Daniela Patricia; Castro Martínez, María … - In: Information systems and e-business management : ISeB 21 (2023) 1, pp. 81-122
Persistent link: https://www.econbiz.de/10014252204
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Facility management services in UK hospitals : in-house or outsourcing
Podaneva, Alena; Picard, Pierre M. - 2023
Persistent link: https://www.econbiz.de/10014472577
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How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs; Simonse, Lianne - In: The journal of services marketing 37 (2023) 10, pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
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Lean service : a contingency perspective
Fenner, Sophie; Netland, Torbjørn H. - In: Operations management research : OMR ; advancing … 16 (2023) 3, pp. 1271-1289
Persistent link: https://www.econbiz.de/10014425904
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