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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
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Dienstleistungsmanagement
10
Service management
10
Dienstleistungsqualität
7
Service quality
7
Dienstleistung
4
Services
4
Beziehungsmarketing
3
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Roth, Aleda V.
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Smith, Jeffery
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
SpringerLink / Bücher
49
Journal of service management
34
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Managing service quality : MSQ ; an international journal
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Public management review
11
World Bank Publications
11
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
HMD : Praxis der Wirtschaftsinformatik
8
Journal of business research : JBR
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Schriftenreihe innovatives Dienstleistungsmanagement
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
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1
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
2
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
3
Organising health services through modularity
Vähätalo, Mervi
;
Kallio, Tomi Juhani
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 925-945
Persistent link: https://www.econbiz.de/10011292955
Saved in:
4
Servitization and operations management : a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
5
Distinctive featres of service performance measurement
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1466-1486
Persistent link: https://www.econbiz.de/10010437788
Saved in:
6
Linking servicescape to customer satisfaction : exploring the role of competitive strategy
Miles, Patti
;
Miles, Grant
;
Cannon, Alan
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 772-795
Persistent link: https://www.econbiz.de/10009572748
Saved in:
7
Service specialization and operational performance in hospitals
Capkun, Vedran
;
Messner, Martin
;
Rissbacher, Clemens
- In:
International journal of operations & production …
32
(
2012
)
4
,
pp. 468-495
Persistent link: https://www.econbiz.de/10009535034
Saved in:
8
Service orientation : the derivation of underlying constructs and measures
Oliveira, Pedro
;
Roth, Aleda V.
- In:
International journal of operations & production …
32
(
2012
)
2
,
pp. 156-190
Persistent link: https://www.econbiz.de/10009515334
Saved in:
9
Multi-dimensional nature of service innovation : operationalisation of the elevated service offerings construct in collaborative service organisations
Agarwal, Renu
;
Selen, Willem
- In:
International journal of operations & production …
31
(
2011
)
11
,
pp. 1164-1192
Persistent link: https://www.econbiz.de/10009407599
Saved in:
10
Product-service modes of working : operations management implications
Wilkinson, Adrian
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10009523800
Saved in:
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