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Public services
9
Öffentliche Dienstleistung
9
Service management
6
Dienstleistungsmanagement
5
service management
5
Co-production
3
Dienstleistungsqualität
3
Public expenditure
3
Service quality
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Service-Dominant Logic
3
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public service management
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value creation
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Elinor Ostrom
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Eriksson, Erik Masao
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Public management review
SpringerLink / Bücher
49
Journal of service management
34
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Managing service quality : MSQ ; an international journal
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
World Bank Publications
11
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
HMD : Praxis der Wirtschaftsinformatik
8
Journal of business research : JBR
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Schriftenreihe innovatives Dienstleistungsmanagement
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
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1
Value processes and lifecycles in networks for public service innovation
Rubalcaba-Bermejo, Luis
;
Peralta Bellmont, Alberto
- In:
Public management review
25
(
2023
)
9
,
pp. 1776-1795
Persistent link: https://www.econbiz.de/10014447707
Saved in:
2
Stress tests for public service resilience : introducing the possible-worlds thinking
Rajala, Tomi
;
Jalonen, Harri
- In:
Public management review
25
(
2023
)
4
,
pp. 762-786
Persistent link: https://www.econbiz.de/10014321128
Saved in:
3
"Explain, but make no excuses" : service recovery after public service failures
Döring, Matthias
- In:
Public management review
24
(
2022
)
5
,
pp. 799-817
Persistent link: https://www.econbiz.de/10013190380
Saved in:
4
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
5
Co-production, interdependence and publicness : extending public service-dominant logic
Alford, John
- In:
Public management review
18
(
2016
)
5
,
pp. 673-691
Persistent link: https://www.econbiz.de/10011484851
Saved in:
6
Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe
;
Osborne, Stephen P.
;
Kinder, Tony
;
Mutton, Jean
- In:
Public management review
16
(
2014
)
3
,
pp. 402-423
Persistent link: https://www.econbiz.de/10010346530
Saved in:
7
Volunteerism as co-production in public
service
management
: application to public safety in California
Musso, Juliet A.
;
Young, Matthew M.
;
Thom, Michael
- In:
Public management review
21
(
2019
)
4
,
pp. 473-494
Persistent link: https://www.econbiz.de/10012178752
Saved in:
8
Lean : a failed theory for public services?
Radnor, Zoe
;
Osborne, Stephen P.
- In:
Public management review
15
(
2013
)
2
,
pp. 265-287
Persistent link: https://www.econbiz.de/10009727926
Saved in:
9
Relevant and preferred public service : a study of user experiences and value creation in public transit
Högström, Claes
;
Davoudi, Sara
;
Löfgren, Martin
; …
- In:
Public management review
18
(
2016
)
1
,
pp. 65-90
Persistent link: https://www.econbiz.de/10011416269
Saved in:
10
The multiple facets of co-production : building on the work of Elinor Ostrom
Alford, John
- In:
Public management review
16
(
2014
)
3
,
pp. 299-316
Persistent link: https://www.econbiz.de/10010346559
Saved in:
1
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