Conceptual modeling is commonly employed for two classes of goals: (1) as input for run-time functionality (e.g., code generation) and (2) as support for design-time analysis (e.g., in business process management). An inherent trade-off manifests between such goals, as different levels of...

The main focus of the call center research has been on models that assume all input distributions are known in queuing theory which gives birth to staffing and the estimation of operating characteristics. Studies investigating uncertainty of the input distributions and its implications on call...

San Francisco State University operates a small but aging fleet of shuttle vehicles that facilitate travel by its affiliates to, from, and around campus. Its shuttle system is primarily intended to supplement municipal bus service in connecting the university to the nearest Bay Area Rapid...